Collections disappeared from back end

Discussion Forums Technical Issues
1

I seem to have lost about half of the collections on the back end of my sunnysites store.

For example:
https://www.zazzle.com/collections/christmas_and_new_year_wine_labels-119919639395757440
https://www.zazzle.com/collections/everything_thanksgiving-119627385969634551
https://www.zazzle.com/collections/retirement_party_invitations-119742090589144515

Not sure if it’s related, but I am experiencing a sudden downturn in sales and downgrade of my store.
I’m getting so discouraged from the constant battle with tech issues. There seems to be something every day. Thanks for fixing these things.

2

Update: the store downgrade is reversed, but the collections are still not there. So that is apparently not related. Not sure what is going on? Thank you for your help.

3

Hey @Anne ,

Thank you for flagging this. I have reported it to the team.

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4

Having a problem finding my collection in the backend. It is not showing up. However, when I click on the product page of one of the items in that collection I can see the collection and am able to click on it and am taken to it. I copy and pasted the title of the collection into the search bar under the collections tab and it says no collections found. It is a work in progress collection so there are not a lot of items in it yet. Here is the link: https://www.zazzle.com/collections/119758962255916745

5

Hey @SJoy ,

I’m sorry to hear you’re experiencing this issue.

I believe that the store channel was disabled for the collection. It should be visible now.

1 Like