I launched my new little store, things are going great except for one last thing: Payment Settings says “Payment method is incomplete.” I’m attempting to set up PayPal, and I have the entire form filled out. When I try to submit my PayPal email address, I receive an email to that address saying that I have set it, but then the field appears empty on the Payment Settings page and it still says “Payment method is incomplete.”
I have confirmed that I have filled out all of the required fields on the page:
PayPal is selected, and I have entered my PayPal email address.
Payee Information includes Payee Name, Country (United States), Address line 1, City, State, Zip code, and Phone number (10 digits).
United States tax information including Legal Name, Social Security Number (with radio button selected)
“Normal” payment preference
When I click the Save button, it re-displays the form with “Payment settings have been successfully updated” and also “Payment method is incomplete.” I receive the “Please take a moment to review your payment settings” email with my PayPal address. If I reload the Payment Settings page, the rest of the form is still populated but my PayPal address is empty, and it still says “Payment method is incomplete.”
Any ideas?
P.S. Thank you so much to the community members and Zazzle employees that respond to inquiries in this forum! It greatly improves my confidence in the service to know that questions and issues get such immediate and thoughtful attention. Thank you!
