Hello
zazzle please help…
A customer who has ordered or would like to order wants to be reassured that they will receive the goods by a certain date. They have a certain urgency, so to speak. But they contacted me, and obviously I can’t help them with this. I can’t even reply to them via text message because I don’t want to use my private phone number to use the messaging function. Please contact or reply to the customer if possible to help them with their request.
Best regards
Why can’t you reply to their message? Didn’t they use the Zazzle message system? I then direct them to customer support and provide a way how to reach them if they don’t know how.
Hi Vivian,
Thanks for your reply.
The person wrote to me directly, thinking I could do something about the deliveries. Then they contacted me via Zazzle message. However, I prefer to keep my personal phone number private, so I don’t have to use it to chat with someone via Zazzle messages. I prefer that Zazzle can help me with this and let them figure out what to do with this customer, how to help them directly, because I can’t do anything to help them.
Thanks everyone, everything solved with Zazzle 