Good evening,
A customer bought customized cards and didn’t change the name. He asked for my help.
I want to tell him to cancel the order. Then, he can choose the card again and on the right-hand side under ‘personalize’, he can change the name.
Is that the best way to go?
Thank you!
Yes, it’s the best option. Sometimes clients are a bit hesitant to do it because they are not professionals and it may have taken them a good amount of time to fit everything into our template. Explain that they can probably repurchase the same design and only tweak what they need. They might also find a copy in their own folder of ongoing designs.
Thank you so much!! I greatly appreciate your response!
May I ask another question? The customer asked if I can cancel the order for him. I don’t think I can, but I wanted to confirm that. Also, if I can, how do I do that? Thank you!
No. A creator does not have the power to cancel the order. Refer the customer to customer service.
Thank you for responding. I didn’t think so. Fortunately, chat came up, and the Zazzle rep is going to contact the customer. I also gave instructions for him to cancel the order himself. Thanks again.