Spoiler
Six days and counting. The only change I made was to enable a text template that I forgot to enable. My design has 100+ reviews, so I don’t want to lose those by creating a new product.
What’s taking so long? Thanks.
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And what the heck is this “Spoiler Alert?” I didn’t choose this. And “Spoiler Alert” it’s ruining my post!
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Why does everything have to be so unnecessarily complicated now, Zazzle? Geeze!
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Yes I have about 4 that are at two weeks now. I think @Marcia and some others have as well.
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You can’t enable a template that was mistakenly not enabled when the design was initially published.
Per a 9/27/22 response from James:
@James
Creator Team
09-27-2022 08:25 AM
Hi all,
So we dug into this a little more and have confirmed that adding template fields is not possible with the product edit/replace feature. This is exclusive to a first-time publish OR will require a re-publish of the product to take effect. Apologies this was not clarified sooner and thank you for keeping the conversations going so we could get to the bottom of this.
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I think this may have changed since 2022, because I was able to make that change on an item last year. I suppose it could have been a fluke that it made it through.
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Thanks for the mention, @jophb . I have around 14 that are still grayed out. And my “fixes” have nothing to do with enabling templates, as well.
This is the thread that I originally posted in: https://community.zazzle.com/t5/technical-issues/quot-replace-product-quot-function-isn-t-working/m-p/238221 So far, crickets from any moderators.
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