Display Issue with New Image Previews for ID Badges

[SheaPrints]

The Zazzle previews for ID badges have been updated, but some aren’t loading correctly. It seems to be random which preview is affected, but it’s mainly the design appearing too large and getting cut-off at the edges, or missing the design on the back of the badge. I waited for over five minutes, and they still wouldn’t load. The previews only display correctly after I click “Personalize” and then “Preview.” Customers might see these faulty previews on the product page and assume their badges will be poorly cropped!

Here’s an example: https://www.zazzle.com/professional_security_guard_officer_id_photo_blue_badge-256488715694924405

[Mark]

Hey @SheaPrints ,

Thank you for flagging this. I reported the issue to the team. I will let you know when there is an update.

[Claire]

Thanks,@SheaPrints ,

I was just hunting to see if someone had posted about the missing back on the “office” view.

[Mark]

Hi all,

This issue should be resolved now. Please let me know if you come across any more examples where this issue occurs.

[SheaPrints]

@Mark   Thanks Mark! All the issues with cut-off edges look fixed now, however the ‘Office’ preview is still missing the design on the back. It’s happening for both the horizontal and vertical badges, and it’s affecting all of my badges and other creators too.

[Mark]

Hey @SheaPrints ,

Thank you for confirming. I have asked the team for an update.

[Mark]

Hey @SheaPrints ,

I’m still waiting on an update here, but I’ll let you know as soon as I have one.