Hello,
I am unable to edit existing products without having to create and post new products. And then deleting the existing product. This is totally inefficient and is a waste of effort and time on everyone’s part.
Please advise on how to correct this. Thank you.
Hey @WDArt ,
Thanks for reaching out about this. We’re currently working on the tool that gives permission to some products, and think this might be causing this temporary behavior. We’re looking into it and can hopefully have it back to normal soon. We appreciate your patience.
Great; thank you, @Mark .
Best
Would you please advise on updates on these two matters they are essentially related and impacting the personalization experience on a whole lot of products.
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I’ve been using the “Make object(s) permanent and always visible” for complex elements where grouping is necessary, including with template elements that customers can personalize. I preferred this over locking layers, so to provide customers with the flexibility of move items around the design space, while still maintaining the integrity of the object(s) as whole.
It seems like this is no longer feasible. The personalization option is still available on the product’s page, but it is no longer functioning. Please correct this.
Following are examples of products with this problem (I have many more with the same problem):
https://www.zazzle.com/personalized_xoxo_husband_wife_wedding_anniversary_card-256425614558323076
https://www.zazzle.com/personalized_kids_name_fun_100_days_of_school_t_shirt-256051859193412897
https://www.zazzle.com/custom_create_your_own_crossword_puzzle_glasses_t_shirt-256410484733260314
Please correct so that the option still allows for personalization. Thank you.
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Hello,
I am unable to edit existing products without having to create and post new products. And then deleting the existing product. This is totally inefficient and is a waste of effort and time on everyone’s part.
Please advise on how to correct this. Thank you.
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I hope you can see the dilemma I’m facing when trying to correct the glitch with the “Make object(s) permanent and always visible” and not being able to “edit preexisting” products. it means that i have to recreate all the products that offer customization/personalization options.
Thank you.