Envelope mockup changes have changed design colors and size orientation

Discussion Forums Technical Issues
1

It seems that with the update image views for envelopes, dark colored envelopes now show design colors incorrectly. White design elements on colored envelopes have now disappeared completely

Example: 

Harmony_0-1662599292798.png
Harmony_0-1662599292798.png251×228 39.6 KB

Also the sizing orientation is off in the new mockups

original (designed entirely within product ‘safe’ design area )

Harmony_1-1662599430157.png
Harmony_1-1662599430157.png235×230 14.9 KB

new mockup: now shows the text right on the edge of the upper flap

Harmony_2-1662599485346.jpeg
Harmony_2-1662599485346.jpeg400×400 15.8 KB

1 Like
2

Hi @Harmony_S  

Thanks for bringing this to our attention. I will flag this with our Team 📝

Roberta 🌷

3

Still having issues with design colors not showing up

4

All of my dark colored envelopes are still not fixed and still look like the example above

5

Hi @Harmony_S ,

I’m sorry to hear that this is still an ongoing issue for you. Can you provide a couple of example links to the envelopes so that we can investigate this further?

Thanks for your patience,

Pádraig :slightly_smiling_face:

6

It looks like things are in the process of being fixed? Most of the dark color envelopes have had the design restored. It looks like on a few that are still incorrect, it is in the store, but showing up properly in the marketplace