Help from Zazzle: Morphing Mugs

[Kat-F]

I’ve recently received bad reviews from customers stating they ordered a custom photo mug and received a plain black mug instead.

I’m assuming that the customers selected the Morphing Mug style and thought it was a black colored handle? Currently, Zazzle doesn’t show anything unique about the Morphing Mug style except for a black handle 😟

To prevent customer confusion and disappointment, could the morphing mugs include different images or maybe a video to preview how they will actually appear black upon arrival and then transform to show the custom design with heat?

Thank you!

[jadendreamer13]

This is an excellent idea.

[WHS_Designs]

I second @Jadendreamer13  's comment.

Also, may I suggest that there also be a paper insert when they receive and open the box that mentions usage and care instructions for morphing mugs?

[Kat-F]

Yes, this too!

[Mark]

Hey @Kat-F ,

Thank you for your feedback. I will let the team know now!

[Kat-F]

Thank you, Mark. It’s really bad timing with customers confused and unhappy with their “plain black mugs” that were supposed to be custom photo mugs for Christmas gifts 😟 I’m directing any messages I receive to customer support for assistance.

[Kat-F]

Hi Zazzle team, sending another request to improve product images for the Color Morphing Mug - showing how it transforms from a black to white mug with hot liquid inside. Or remove this mug style? :folded_hands:

Customers continue to choose this mug style thinking it’s a white mug with a black handle, then reach out or leave bad reviews when they receive what appears to be a plain black mug with no design.