How would you reply to customer regarding her order?

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1

Hi guys customer just messaged me . I’m not sure if I can fix this issue for her.

" I am very sorry for the inconvenience but i accidentally purchased two pillows and meant to only get one. Is there any way i can fix this issue?  "  How would you reply to customer regarding her order? "

2

Politely give her the how to Zazzle chat info,give her the Zazzle phone number and hours, give her the email address to contact them. Explain that you are a subcontractor, not a Zazzle employee, and that you have no access to her account, due to Zazzle privacy issues. Wish her luck in getting the issue resolved. Also remind her that Zazzle has a satisfaction guarantee, you could find it, copy/paste it into your reply.

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3

Thanks so much for your advice  :slightly_smiling_face:

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4

The correct way is to use the auto response feature in the chat which refers people to Zazzle support via link.

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