I can't create Foam board. There is some error

I can’t create Foam board. There is some error when i publish it.

I too can’t create Foam Board; there is some error when I try to publish. Clicking on items in my browsing history to try to locate the products, I have managed to get some URLs for the two Foam Boards I tried to publish. The last digits (PID codes) are 256763425301315519 and 256662102859687137                     

The Foam Board products are not going into the store back-end although they are recreating in Saved Designs when I try to retrieve them, as often happens just by opening a product. Also, the Marketplace Department near the bottom of the screen appears wrong (not the intended destination) when I am trying to retrieve the Foam Board products. I am just encountering technical problems that prevent me from publishing Foam Board (I am not seeing some error on other product). 

Same problem, I created 5 times same foam board, I get emails that the product is posted, but it’s not appearing in my store. I have also a terrible delay with products showing up in their categories. 

Hi all, 

I have tested this on my end and was able to create and publish a Foam Board without any issue. Is this ongoing for any of you? If so please let us know. 

Many thanks, 

Emma 🌻

Hi Emma, thanks for looking into, however it is still ongoing for me. When I try to post a Foam Board, I am still getting the red error message telling me something went wrong. I have managed to locate a PID code for the Foam Board: 256503767079704348

My Foam Board 256763425301315519 has now appeared in the store back-end, however the Marketplace Department is showing as “Office & School > Promotional Products & Small Business Supplies > Signs & Posters > Posters & Prints”, rather than the intended Marketplace Department that I selected, “Weddings > Décor & Party Supplies > Décor > Wedding Signs > Seating Charts”.

My Foam Board 256662102859687137 has still not appeared in the store back-end (although several seating chart Posters (on Paper) that I have posted since have gone into the store back-end successfully, virtually straight away as usual).

NotTheIntendedMarketplaceDepartment.jpg

Since posting this a few moments ago, my Foam Board 256662102859687137 has appeared in the store back-end, although the Marketplace Department showing at the bottom of the screen is not the one I selected.

I am having the same issue. I get the error message something went wrong. It does not show up in my shop backend, but if I reload the page, while it is still at the publish product page, it shows the product was created. I just can’t see them published in the store backend anywhere. This is one of the products created.

https://www.zazzle.com/12_photo_collage_background_color_can_be_changed_foam_board-256742385007113324

I just made this one and it is still not showing up in the shop backend.

https://www.zazzle.com/12_photo_collage_background_color_can_be_changed_foam_board-256248760194630347

yes, exact this, 

Mine finally showed up about 24 hrs later.

Same problem here. I get the red “something went wrong” error.  something-went-wrong.png

They don’t show up either in the back end or in my saved designs.

Hi all, 

Both myself and Mark have been unable to replicate this, but I have passed this on to our Team to look into it. 

Thanks for your patience and sorry for the inconvenience. 

  • Emma 🌻
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I thought (hoped) that maybe the problem had to do with the fact that I had started with a previously published board to create the new template. So I tried again, this time starting completely from scratch, but got the same error. 

I’m using Windows 10 and Edge.

OK, now multiple copies of them have appeared in the back end. Hmmm…

2 Likes

I am having the same problem again. I just made another foam board and got the red pop up alert, that said something went wrong. This is an example, but it isn’t showing up in the back-end of my shop.

https://www.zazzle.com/12_photo_collage_add_your_own_personal_message_foam_board-256298199405486734

Yes I get an error when trying to post for sale. But then in the backend the board will just show up after about 24 hours. 

I have been experiencing this for a couple of days too.  Other products publish fine, but the foam core boards won’t publish and I encountered the same message when attempting to edit one on the backend too.  Was still happening as of last night.

add me to the list …  with a custom customer waiting for her sign to be made and the link sent to her. :disappointed_face: 

the red something went wrong  error message   SMH

My foam boards take 24 hrs to show up in the back-end of the store, but they are not visible on the public storefront and not visible to customers.

Mine are showing up in collections when I’m signed out, but I can’t find them in my public storefront or when searching the marketplace. Maybe they’re just taking a few days to get indexed?

Same is happening to me. This is definitely an issue that hasn’t been fixed.