Images not uploading

For what ever reason images are not easily uploading.. I tried  for literally hours (4 to be exact ) to upload One image  an AI file - one that I made a small color change to  that is already in my image files - it gets almost to the end of uploading then comes up with an upload error- less than 2mgs same  settings -  made a png file of it and it completely uploaded.. VERY slow but it uploaded.. no reason it should have had an issue with my ai file and yes I have the settings to allow pdf to be attached.  Nothing different than I have done for years - no text involved.. image is my own - no  reason to block the upload of it.  AND I have noticed for days now, a duplicate image  that is greyed out next to any new uploads with an orange line above the image box.. what is this?  things at zazzle seems to be sorely  disrupted  -  :disappointed_face: 

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We’re aware of this issue, and hope to have it resolved very soon. Apologies for the inconvenience here.

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I also can’t upload a picture, I’ve been trying for a few hours now. What is happening and when will it be resolved? It says server error 

UK 9:47am - Just started happening to me - server error when trying to upload a picture.

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Same here. I’m getting Upload Failed Error this morning when trying to upload Mock-up images even though they are created to correct dimensions. I seem to be able to upload other images OK though, at least the ones I’ve tried so far. 

I’m having the same issue!

Me too.  I even used the web page to submit for support and I wanted to attach a pic of the error and I got the same error for that file upload.  it does not seem to us or the file.  It seems to be their website/app.  I tried that Zazzle app on ipad, browser on ipad, and browser on Windows system and all give the same error.  

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I’m also having issues uploading some but not all images - out of 4 (similar to me) photos, 2 succeeded and two failed.  I’ve tried the failed ones over again and they still fail.  Very confusing.

Very interesting…  we can upload on the community site. 

I can upload any other files types but I still can’t get a SVG to upload 

I tried both SVG and PNG, both failed to upload - it’s happened before but never on this scale

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I am also getting a server error for PNG files

Also reporting server error for uploading images for me too

Yup, me too, trying to upload a new PNG image, getting that server error message. Had to come here to hope to find out if it was only me, my file, or widespread.

I am also getting error messages trying to upload files.

Same. I’m getting something like. “unable to upload image, server error.” It’s nice to know Z is working on it. 

A potential customer contacted me around the same time all of you weren’t able to upload with the same problem. After I saw this here, I uploaded both a jpg & a png with no problems, so I think it’s working again.

My problem is a bit more mysterious. I can upload images that I purchased, but when I use Photoshop to alter them, save them and then try to upload them I can’t. I do this dozens of times a day and it always works. Yesterday and today, that no longer works. That includes both .png and .svg files. 

I had issues all week trying to edit designs that were already published, but today it’s new upload as well.  I thought it might be a Safari issue, but the same results in Chrome. 

Yes! This seems to be the same for me too, I seem to be able to add graphics I have purchased, but not jpgs and pngs I have saved from Photoshop.

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