I just had a customer write to me that I did some custom work for on Zazzle. She got her product and was happy but said Zazzle wasn’t letting her write a review. Is this a known problem happening right now? She said she did write to Zazzle too but just in case the email gets lost in email-land, I am posting it here too.
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Maybe it’s abolished? I haven’t had a review since January.
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@Anne no, they’re still working. I got a bad review around 2 weeks ago because the customer never received their product. So now it’s stuck to my design…
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O, bummer, that sucks, @Marcia .
Could it be that maybe customers don’t do many reviews any more? I just checked the recently added desk mats and the one that shows up first in search has only 2 reviews. Most others on the page have none. There will be more reviews in time, but this kind of gives an idea of how long that would take. Doing reviews every single time you buy something may have lost it’s appeal too. Just my five cents.
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Seems to me the only way to post a review was (is) to go to one’s Order History page and look for the “Write a Review” button, or go to Account - Products to Review, and that there was always a lag-time before the option to review your purchase would show up if it did at all.
Just went poking around, both places show I have the same 7 products to review.
Back on Oct 31, 2023, I ordered 6 postcards from another designer. 5 of them have the option to review, the 6th one does not and when I click the link to it from Order History, I get a ‘product not found page’. So I figured they must have deleted it. On Nov 19, 2023, I ordered one of my own flat holiday cards and there is no option to review that, either. When I click that link from Order History it also goes to a ‘product not found’ page. OH NO!! I had good luck with that card the last two Christmases so was really bummed thinking Z must have deleted it for some reason. But whew!, it’s still there. And checking, the card from the other designer also is still available so no idea why my Order History thinks they don’t exist. Another of my own products I ordered about a week prior on Nov 10 is fine though, has the “write a review” button and the link to it works.
And then there’s a digital download I ordered from another designer back on March 28, 2023 to see how the process works as a customer. The product (both print version and digital download) still exist and the link to it from Order History works, so no idea why there is no option to review it.
I know this doesn’t answer your question, but it does show there is some unknown factor(s) deciding whether you can review a purchase or not. (Links from the Order History going to a ‘product not found’ page is concerning but that’s for a different post.)
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I’m glad you wrote this out because it will give Zazzle a head’s up that something is going on with the review process. That is what I was figuring too. So they will have to figure out why some reviews are working and some not.
Glad that you did find your cards though and they weren’t deleted!!!
No reviews since may, which is very odd!
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I had 4 reviews in February and nothing since. Also very odd!
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Any news on the reviews? My last review was May