Issue with SVG files

[tsikona]

Hi, I am having an issue with some of my design SVG files - the colors have changed unexpectedly. Since some of these products were already selling I am worried this issue may affect sales. On the mockup previews the designs still appear with the original colors,  but when the clicking colors are different. 

Could one of the moderators please contact me? I can send the links so the issue can be checked and corrected. 

Thanks in advance!

please see example: (Bear pumpkin original file was orange plaid and when u click it is in blue, Bow design original was pink and it shows blue)

[Padie_Zazzler]

Hi @tsikona ,

I’m very sorry to hear that you are experiencing an issue here. Please provide a link to the design exhibiting this error so that we can take a closer look for you.

Thank you for your patience!

Pádraig

[tsikona]

Hello Pádraig, thank you. There are several listings i will post here all of them

[tsikona]

(this entire collection is having such issue) 

https://www.zazzle.com/collections/119299012516031426

(all this invitations please see links below)

https://www.zazzle.com/pumpkin_bear_baby_shower_invitation-256757006213587496

https://www.zazzle.com/bear_pumpkin_gender_neutral_baby_shower_invitation-256910833323700036

https://www.zazzle.com/gingham_green_mallard_duck_baby_shower_invitation-256997837546960437

https://www.zazzle.com/mallard_duck_boy_baby_shower_invitation-256986961034910783

https://www.zazzle.com/bear_blue_jean_baby_shower_invitation-256664906893899084

https://www.zazzle.com/bear_golf_girl_baby_shower_invitation-256637032026342962

Thanks in advance

[Mark]

Hey @tsikona ,

Thank you for sharing those examples. I am unable to replicate the issue on my end, so could you please let me know what device and browser you are using so I can share that information with our engineers? Thank you.

[tsikona]

Macbook  and browsers Google chrome and safari. (I have checked those designs from ipad and iphone also and this issue is everywhere same) i found it two days ago. (Everywhere used same svg file which suddenly changed color into blue) 

[Fantabulou_Stef]

I clicked on your links and have exactly the same issue as you, all gingham backgrounds are blue when you select a product. I am on safari for iPad OS

[tsikona]

thank you very much for checking it, i think this is a technical issue and not device or browser problem. when i click “edit design button” and click on svg gingham background it shows original colors (where we select colors) but on zazzle mockups it is in blue.

[tsikona]

This issue is still active, if zazzle allow me replace option, i will upload same colored png files, as some of designs still getting sales in blue color (but in editor colors are different i am afaid customers will be disappointed) and some designs were sold before this issue stopped selling only getting views.