A “buyer” selects the same business card that I designed every single time, orders several, waits a certain period and then cancels the order. I have been warned that this a way for these horrible people to test stolen credit cards. The city is always the same “Wilkes Barre Township.”
This is now the third time. Then I get the pink “cancelled” notice on my dashboard. I am about to take the product down entirely, but hoping Zazzle will finally help.
Why can’t Zazzle block these people who have a repeat pattern of cancelling orders? Warn them, block them - anything.
Never heard of such a thing, I am sorry this happened to you. Don’t remove the product, I hope Zazzle will be handling this accordingly, they probably know now that these people are up to no good. Good luck!
It is very common unfortunately, not just on Zazzle. They are hard to stop because they use many different tools, change locations constantly, names, credit cards, etc. I have this happen on Shopify as well where they skip the cart and classic checkout entirely. Thankfully only a tiny percentage of them go through, but they are very recognizable to know to cancel.
I would not delete your item, it does not cause you any harm (other than the bummer of a canceled order). Zazzle is likely getting hit with a non-refundable credit card processing fee every time though, so I’m sure they already are doing everything they can.
@LoveToCreate I just had an order cancelled after we spoke imagine that. I know now exactly how you feel, oh well, I hope it’s a genuine cancellation never happened to me before
“it does not cause you any harm (other than the bummer of a canceled order)”
It might. It may depend on how big the order was but I have experienced first-hand an immediate (within 12 hr) drop in zRank after a large order was canceled and I know one other designer who experienced the same thing - immediate drop in zRank after a bulk order went pink.
It’s possible, especially since there are many unknowns about zRank. But I do have bulk orders cancelled almost every week and my zRank hasn’t changed in nearly 2 years.
It can be very upsetting. I had one sticker that got purchased and returned 5 or 6 times a day, several days a week. It went on for 4 or 5 weeks. It had gotten no other views or sales in 3 years, I really felt better deleting. Even though my Zrank didn’t change, it felt creepy.
That I can definitely understand. And I’m sure it’s more of a case by case decision. I agree if it’s not getting any other sales or views than the scammer. But if it’s a best seller otherwise, then in that case it would likely harm me more to remove. I guess I should have added that originally in my note.
