Missing Collections

Discussion Forums Technical Issues
1

Two of my collections have disappeared. Like Little Bo Peep’s Sheep, I don’t know where to find them. Apparently, they were temporarily “hidden,” but so are three other of my collections that are still showing as available for “unlocking.” I have been unable to learn how to find those that are missing. Appreciate help.

Thanks,

Lloyd

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2

I see 14 collections on your profile page, but fewer on the page of one of your stores. Can you see all the collections on your profile page? 

https://www.zazzle.com/mbr/238255435082077085/collections

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3

Remember if you have not assigned them to a store they will only show on your Members Profile Collections tab.

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4

Hi @LloydCain-1957 ,

You can find all of your collections here! Can you see them all here or are some still missing?

Thanks,

Pádraig.

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5

Yes, all of my collections can be seen on my profile page. Now I am wondering how to assign them to the store where I thought they were created in the first place. BTW, I only have one store on Zazzle. Thanks for your help.

6

Yes, they are all there. Another respondent mentioned assigning them to a store. Not sure how to do that but am pursuing that option now.

7

All there. Now, why do they not show up on the only store I have on Zazzle – and the one where I thought they were created in the first place?

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8

You can set each collection to show up in certain stores. Open collection. Click edit collection. Put checkmark in the stores you want in the Visible in Stores area.

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9

I’ve been having the same issue. I have even re-made the collections and they still aren’t showing up. They should at least show up on the backend, even if the store wasn’t chosen right? I have created a collection twice for one of my most popular Christmas cards and it’s not showing. I just re-created it this morning and I can’t even see it on the back end. 

10

Hey @homespuncottage ,

Can you provide the names of the collections that are missing and we will be happy to take a look?

11

I am having the same problem, however, I did update my collections by moving Valentine’s Day to the top.  I lost 100 collections (the update was 3 days ago) when can I expect them to reappear?