I have multiple colors for the this envelope in this collection but the collection is only showing this one color: https://www.zazzle.com/elegant_wildflower_blue_wedding_return_address_envelope-256724092619000574
https://www.zazzle.com/elegant_wildflower_floral_wedding_invitation-256430077221700491
I am seeing 5 envelopes in your collection - one blue, 2 pink and 2 white
https://www.zazzle.com/elegant_wildflower_blue_wedding_return_address_envelope-256724092619000574
https://www.zazzle.com/elegant_wildflower_pink_wedding_return_address_envelope-256660400629017274
https://www.zazzle.com/elegant_wildflower_floral_wedding_return_address_envelope-256224557019692356
https://www.zazzle.com/elegant_wildflower_pink_wedding_return_address_envelope-256495695843566593
https://www.zazzle.com/elegant_wildflower_floral_wedding_return_address_envelope-256233027026019697
And they’ll all fall into one slot in Edit Collection as it’s a cross sell ( Weddings > Invitations & Stationery > Mailing Accessories > Envelopes)
In Edit collection choose the “Manage Custom Ungrouped” and you should be able to see the other envelopes if you want to reorder your collection
Thanks Sara, I know that they show up on the expanded collection page, but when I am on the individual envelope page, it doesn’t show the color circles or the color options, and on the pages with other items in the collection in the collection menu below, it only shows the blue and not the other color options.
Have they been grouped in the back end yet? The other envelopes were only created on the 8th January - there may be a delay in indexing collections/products
Wait a few more days and see if they appear as grouped products in that slot
They aren’t grouped in the back end. I created some duplicates to see if they would show up, which they did for a day, then disappeared.
@MarciaC I haven’t made many envelopes so not sure how well they play together in the “group product” arena. Don’t make any more duplicates - that’s not helping the originals get indexed properly.
You could always send through a request to group the envelopes (select all the ones you want grouping - actions drop down- group products
but that’s very hit or miss and not immediate - you still have to wait (says 48hrs but it could take longer)
Sorry I couldn’t be of any help
