Need Response from Customer Service ASAP

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1

Hello,

My customer ordered a set of coasters and one of them arrived broken. She has requested a replacement for the one that arrived broken. She sent two messages and has received no response. She checked her spam folder. Can someone please follow up with her or me as soon as possible? She should have initially reached out May 4. Her first name is Maria and she ordered this coaster: 

https://www.zazzle.com/modern_teal_blue_and_coral_pink_family_monogram_stone_coaster-256592545904634735

She just needs one replacement order sent out.

Thanks.

1 Like
2

Hey @jennifer22 ,

If the customer would like to reach out to our support team again, they will be more than happy to help - support@zazzle.com

3

You might try sending her this link, which has all of the different ways she can contact support: https://help.zazzle.com/hc/en-us/articles/221463567-How-Do-I-Contact-Zazzle-Customer-Support-

4

Thank you both. I sent the link that Mark sent earlier, and I’ll follow up with this link, too, Cat.