In general, Zazzle usually lists new products as having 1 view.. However, the past 7 days I’ve created several products in a few different stores that show no (0) views. Am I the only one with this problem?
I have quite a few with zero views dating from July 3. So 16 days. Attention @tech support.
Hi all,
Sorry to hear you are having this issue. Can you please share some examples and we can take a look?
@Mark Tried to send you zero view product links via chat. Chat not working. When I attempt to get links from my numerous zero views t-shirts created on July 3, just shows zazzle dot com, no forward slash store name, product ID. Tried from public side, same thing. I would prefer to send via chat. A little help here…. Also, why can’t I pull up the product ID? Is something broken regarding my shop, I am logged in, but all that shows is zazzle dot com up instead of the forward slash and shop name. Best I can do is send a quick view screenshot via chat, if you let me know how to send. (I had several chats with Scott and I cleared them yesterday now nothing there works.)
Hi @idraw ,
I have sent you a chat now. Hopefully you can reply to it.
I am unsure of the issue with your products as my test store is working as expected. Maybe try clearing cache and cookies to rule that out.
Hi Mark, I cleared cookies and cache for you, I always do it, once a day at minimum. Didn’t change anything.
I replied to your chat message. This is an ongoing no views problem, once every several months. I usually report it every time. This time (July 3 no views) I waited to see if it would eventually fix itself.
Today is 7/19, still showing no views for any product posted july 3.
Thanks for checking into it and hopefully doing a permanent fix, like moving me to a different server?
Hi @idraw ,
Thank you for sending on the links and info. I have flagged this issue with the team now.
My last viewed are still not working on a couple of my stores since July 15.
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Yes, same for me. I got a friend to click on a few of my product pages a couple months ago, and they showed up on the View Counter. But I usually inspect all of my products myself to check I haven’t made any glaring errors (esp with the customizable bits). So I got accustomed to seeing all '1’s even though that was just me visiting. I’ve been seeing '0’s for a few months. And I did a quick test yesterday, logging into my other Zazzle account and trying a few products on this account. Still '0’s (I think they normally update overnight if things are working okay.)
I didn’t even realize this was an issue, but just checked my items and I have a large number with 0 views.
Does this mean they have no chance of selling? Can this be fixed.
Also, I have put in a large amount of time creating over 200 products but I am not getting any (or very little) traffic to my store from Zazzle. Could this be one of the causes.
Mine are also not working - 0 views across all products and not showing in search results either
@Mark can you advise on this issue please?
Hi @TallTreeTees ,
All of your products were created in the last 48 hours. Please allow up to 72 hours for indexing to complete to allow customers to view your products.
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Hi @Maralane ,
Can you please share the product ID/link of a few example products and we can take a look?
Hey @ameliacarrie ,
I checked two of your stores and the last viewed date has updated to yesterday.
Can you please advise which stores are not updating?
Hey @SkullPilot ,
Can you please share example product ID/link for any products that have this issue?
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OK - thanks. Will do.
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Hi Mark.
Here you go:
https://www.zazzle.com/doberman_pinscher_watercolor_popsocket-256251089594067938
https://www.zazzle.com/personalized_cavalier_king_charles_spaniel_t_shirt-256926367991025534
https://www.zazzle.com/personalized_blue_alcohol_ink_glass-256777188385930766
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Hey @Maralane ,
Thanks for sending on those links.
I have taken a look at all three now so let’s wait until tomorrow to see if the view count updates.
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Many thanks!
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