My payments keep getting cancelled without any reason. I asked Customer service previously what should I fix, and they told me Everything is OK, I will get paid next month. Well… Not. This is getting ridiculous.
And even if they tell me they solved the problem, I have to wait till the next 15th to realize that my payment is cancelled again.
This year I only got paid twice instead of 6 times. I’m about to lose my housing, and my money just sits in my account.
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I have the same situation here. I’m very disappointed because I’m a single mother without any other income right now. I wrote to Zazzle about my situation. I can’t wait one more month again…
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Hi Kata! By any chance, are you from Hungary?
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Yes, I am.
Interesting… me too.
Started with the W8 mess. Wondering if anybody from our wonderful little paradise could have this sorted out.
Maybe Z has no idea what they should do with the new regulations, while all they have to do is to handle us as any other countries (I guess most of Africa, some Asia, definitely North Korea) with no treaty.
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I think the same, but even if we know the reasons, our money is still there. I don’t know what should we do.
That would be great to chat privately but I can’t log in to the Z chat because my phone is broken. You can find me on FB by my name: Juczi Kata.
I’m seriously considering reporting it to some authority, but it would take a lot of googling. And honestly I did trust Zazzle to finally pay us out, they’re just playing for time. Unfortunately bills pile up and I can’t afford living on loans just because keeping our money is comfortable for them. Something has to happen ASAP.
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Thanks! I don’t really know how to FB, but just sent you something.
I completely agree with you.
Hello, I am in the same situation.
I am also from Hungary. That’s very strange.
This year, I received 2 payments and 4 monthly payments were canceled.
They say I should wait for the next payment because it takes them time to solve the issue, but then the next payment gets canceled just the same.
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Mine looks like:
January: 100% payout (W8 sent on 10th)
February: cancelled
March: cancelled
April: 70% payout (withholding as expected)
May: cancelled (Customer service wrote: Our payment team has advised that the cancelled payment was due to the W8 Ben change on the 29/03. Any payment setting changes take 30 calendar days to clear before payments can be issued. It should all be resolved in the June payment cycle.)
June: cancelled
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This is very frustrating… I don’t know what should we do.
Sending love to all Hungarian colleagues. I am wondering if this is to do with PayPal.
(assuming you get paid through PayPal, well, IF you would be paid).
Is there a boycott going against Hungary?
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Mine is here:
January: 70% payout
February: cancelled (W8 sent in february)
March: cancelled
April: 70% payout
May: cancelled
Customer service wrote: „…payment was canceled because in our system it updates your payment settings, there can be 1-2 days delay with your new form being registered in our systems which is why you received payment in April but it was canceled in May. You can expect payment during the next payment cycle in June.”
June: cancelled
Essentially, the same thing happened to me as it did to you.
Perhaps we should start a new conversation here about “Hungarian designers’ payments being canceled month after month.”
We need help, can anyone help us in merit?
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I’m getting paid from all the other places through PayPal, no issues. They didn’t even need a new W8, just automatically withhold the 30%.
PayPal is not perfect, but far more transparent than Zazzle. If they would be the problem, I’d probably know the reason and would have solved it by now. (It’s already half a year.)
I don’t understand why any company would boycott designers working from Hungary to feed their families. All paperwork sent to all sites that required them. I didn’t change anything, just keep uploading designs, mockups, optimizing tags, etc. just like I did 31st Dec, 1st Jan, and 17th Jun.
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Sorry, I double checked my January, and I must have mixed it up with something else. Zazzle did deduct the 30% withholding in January too.
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Okay, I get it.
The problem is here, not with our PayPal accounts.
Payments are canceled without telling us a word. No communication, not even a “Sorry guys, we are on it to solve the problem”. Nothing. We have life costs, families, kids. We are working hard to earn money here. They received the income using our designs months ago, we need a 10% royalty on it.
I don’t think it’s a boycott. It is just a technical issue (I hope so) but we should be informed better and paid.
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Hello @SBS
May I suggest that you join the International Zazzlers United Facebook group.
https://www.facebook.com/groups/456252351220004/
They may be able to provide you with the answers you seek with regard to your payment delays.
Best,
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