looks fine on back end, but user does not see expected options. in this example when user clicks on “personalize this template” they should see “Your Text - Front”, “Your Text - Back”, “Your Photo - Front” and “Your Photo - Back”. What they see is entirely different and confusing. Is something going on at the zazzle end? should i wait for this to be corrected?
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If you are talking about the text field titles not showing to the customer. Unfortunately this is how the new product editor shows the fields (you will see it the classic way, but if you look at anyone else’s products you can see the new version on most items). There are a few forum feeds on this. We’ve been asking Zazzle to add the text field titles back since sometimes customers could use direction, but so far no change.
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I think what you’re seeing is Zazzle’s new personalization form. They seem to gradually replacing the old form with this new version which doesn’t show the text labels that we designate for each field. Not sure if this is going to become the default or if it’s just a test or what.
There’s a pretty extensive discussion of it all on this thread: New “test-phase” personalization form: Issues (aff… - Zazzle
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thank you, cat. i designed a product a few days ago, and the old labels and editing options were available. simple, intuitive. now on 2 products i am scratching my head trying to figure out how to change and adjust photos in the view that the user sees. sometimes, “if it ain’t broke, don’t fix it” is a good motto.
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imho, from the customer perspective, labels are imperative. otherwise customer has no idea what to do or where to start to personalize a product. once they click on “personalize this template” the next steps should be intuitive, not require a user manual.
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Locking this discussion because this is not a bug.
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