Hello again! I just had a brainstorm and wondering if anyone can help me? 
My items still have not come back. I recall when I noticed that I was missing all of my products it was as I was learning about analyzing data. I was in the back end of all my products and I think was deleting some “fluff” / duplicate products. I wonder if I somehow had a the month of December checked, thinking I was going to delete a product or two, not realizing I had many checked and accidentally deleted all my own products? If I did indeed do this, is there any way for me to get them back? Thank you for any help! 
(I am not sure if I need to start a new thread for this to be seen by the whole community?)
That’s a bummer. I’ve done that before with products I was trying to optimize - the perils of distracted multi-tasking! At the time there was a thread going on in the forum where people were asking for deleted stuff to go into a trash folder or something so you could get them back in the event that you messed up, so I posted something on that thread and James said he’d see if he could get them restored for me. A bunch of them were backgrounds, which is a whole other story - backgrounds are really more beneficial to Zazzle than they are to me, so I think that was his incentive for trying to restore them. Honestly, I don’t know if they ever came back or not - the actual products (as opposed to backgrounds) that got deleted were old and had never even been viewed let alone purchased, so I wasn’t terribly concerned about it.
Anyhow, what I took from that is that Zazzle *might* be able to restore things from a backup copy, but I don’t think it’s a simple process. You can wait to see if a mod replies to this thread and/or start a new one, or you could try contacting support, but I wouldn’t hold my breath.
All that being said, I still think it would be a great idea if deleted stuff went into some sort of trash folder for 30 days or something because we’ve all done it!
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Hello, again, Cat! I am so appreciative of your engagement and response!
This is helpful background information. Yes, I would think that there would be some sort of safety back up. I went to clarify the message that appears when deleting an item - it sounds permanent, but I know I felt like I was doing the right thing by deleting a duplicate item or two - not aware I was deleting a whole group of items. It would be nice if it said how many items are being deleted (if this is truly what happened, many of the selected items would have been from pages that I was not currently look at.) It would really be valuable to be if I could get these back from an accidental delete! I put in so much time, research and energy into the titles, tags, descriptions, promotions as I am just learning. And I think they were pretty great / timely items! 😉 Regardless, I am glad to hear that (if this is what happened), I am not the only one that makes these mistakes. So embarrassing!
I think I will go ahead and start a new thread as it may be a whole new issue now. When you say “contact support” where/who/how is this? I have been emailing with someone for the past few days, but I don’t think she understands that these were items that I had already posted as she has brought up irrelevant guidance/solutions.
Thank you so much for being there for me! 🙂 ♥️
I don’t know the best email to use for this sort of thing, but I think that the general support email gets you to customer support instead of designer support. I tried that back when I was a newbie and got answers that were not terribly helpful.
Honestly, the few times I’ve had direct contact with any Zazzle employees it has come through the chat/message thing, and it was always initiated by them, so I’m not really sure of the best way to get help - it might be worth asking on the forum because I’m sure we’re not the only ones who are confused on that front!
All that being said, I think that when you post something on the technical forum it opens a support ticket, so that’s probably how I would start.
Best of luck, I hope you get it sorted out!
Hello! I started a different thread a few days ago as I am missing about 50+ products that have already been posted with tags, title, descriptions and posted/promoted on pinterest with good traction there. I felt it was a technical issue, but I wonder if there is a chance that I accidentally deleted them myself when trying to clean duplicate products up and did not realized I had the whole month of December checked when I ok’d items to be deleted. If this is the case, how can I see what items I have deleted? If they are there, how can they be restored? Any assistance would be greatly appreciated. I am new and was working so hard on these quality items! ❤️
Once items are deleted - they’re gone. And it does give you warnings before products are deleted.
It’s a hard lesson to learn
You could email zazzle directly and see if they can restore them (helpful if you can send them a full list of urls) but don’t hold your breath that they’ll come back.
Looks like you’ll have to recreate them.
This would be unfortunate. I am not completely sure this is what happened, however. It was just an idea. Is there a way for them to see recently deleted items. I was just reflecting that about the time I realized they were gone, was when I was learning about analyzing my data and could have had the month of December highlighted for that reason. Then, I was also cleaning up my shop and deleting a few items. I do recall seeing the warnings, but I did not know the warning was for all of my products - just a couple duplicates. If I did delete this large group of items, it would have been completely accidental. How would I get the urls? I can still see the products in my hidden pinterest board, but I don’t seem to see the url anywhere. What email would I make this request to? Thank you for your continued guidance!
You would get the urls from your pinterest pins you hid. Click through from pinterest then copy/paste the url in the browser (probably will lead you to a oops - product’s gone sort of page) then paste that url into a notepad until you’ve got a list of products that are missing.
You can add that list to one of your threads and wait until the forum opens up officially 6th Jan (not sure which email to send it too - sorry)
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Thank you Sara. I have passed this info on through email. I will update here once my issue has been solved. Thank you, again!
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Hello Sara!
I hope you are having a nice weekend. I just realized that I could get all the urls from my browser history, so I copied and pasted them in a document. Will this make it possible to get all the products reinstated? (I’m not sure if you saw in another post that my in progress saved designs are also gone, making the recreation of my items a mountain to climb! 😉 ). I am hopeful this list of urls will be the golden ticket!
It’s best to keep all your problems is one thread as they are related.
If you have already emailed zazzle directly - wait for them to say yes or no on whether they can reinstate them
I’ve no idea if you’ll get them back (sorry)
ok, thank you!
Hello Sara! I wanted to let you know that my products came back! I sent all my urls I found through my browser history. I am not sure if that is what did the trick. I also got a notification that I used the word “pantone” for one of my products, which I didn’t realized was a business/copyrighted/trademark. Good lesson! Thanks for all your help!
@Anya Yes items can be removed for using a tag that is trademarked. Using brand names is a definite no no. Always do your IP research and be careful moving forward. Happy you got them back!
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Yes, I knew to not use brand names, but didn’t even think that it was a brand name. ;0. Only 1 out of about 100 missing items used “pantone”, so it is still a mystery why the others went missing. Yes, I am happy I got them back too!
If the other products used the same artwork or an element that could cause them all to get wiped out from that one naughty “pantone” tag. Be careful
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Interesting and good to know! I will double check and be diligent going forward. Thank you for the insight!
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