I am new to Zazzle and not exactly sure where to post this issue or how to get it resolved, so I am trying a few different avenues. I apologize if I am being repetitive. Please let me know if there is someone else to contact, but it looks like other members had their issue resolved this way. 🙂
Unfortunately, about half of my products disappeared. I worked all December on these products. It is not a copyright issue as I bought the heart with a commercial license; designs have been inspired by products I have sold on Etsy for years. I never received any notification about why this happened. Is this a glitch and they will reappear?
I understand the Zazzle Team is on break, so I am at a loss as to have this addressed in a timely manner so I can move on. I am feeling hesitant to do anymore work until it is rectified. Thank you for your support and guidance.
they could have been removed due to a tag that you used though normally you do get an email. (I see from your collections - you have a college collection. If you have used names of colleges in your tags - that could get your products flagged and removed automatically as college names are a no go)
As the forum is not moderated, it’s unlikely you’ll get an answer until they officially reopen. And perhaps you’ll not receive violation emails until then either (due to staff being off over the holidays)
Thank you so much for your reply. Yes, I set up the college collection just before I noticed all my products gone. I did not make or save any college items yet, but this is good to know for the future.
The products that were removed were all hearts and valentine’s day items, coordinating with the phone cases that I just made and were not removed for some reason. All of the tags I used were very benign.
I was concerned I would not hear from anyone for a while. It is so unfortunate as this is prime Valentine’s time and I can see that I am getting views on my pinterest promotion boards, but customers will only have broken links which does not offer good credibility for my shop or Zazzle. Is this still the best place to get answers from Zazzle?
If you can get links to those missing products from pinterest - when the forum is back operating at full speed - you may get answers - but can’t say when exactly
It’s not really a technical issue so this thread may get moved over to General Discussion.
You can use the Ask a Question forum too for any general questions you may have.
Normally when you get products removed, you get an email to which you can reply to the Content Review team directly and ask why.
(and you probably should hide those pins on pinterest to the products that have been removed else your pinterest account may suffer due to linking to dead end links)
It is a variety of uses of the same heart - some plain with me setting it up as a template so they can change colors. However, there were many other listings that had words - initials, valentine favor bags with words, tags with names, address labels, etc. All gone. I use this heart symbol as I have done well with it on Etsy and it is part of my branding (also having been a school counselor and heart issues myself), so I started with this in many of my products - especially as Valentine’s Day is coming up. I duplicated them, some with Valentines category, tags and titles and the other set as everyday since many can be used after Valentines Day. I don’t know that this should be an issue though as it is appropriate. The heart (and my general style) is very versatile, chic, classic, modern, minimalist and something I and my customers buy often - similar to other images/patterns. 🙂
Yes, I just hid my boards with the items there so I don’t have disgruntled buyers! Hopefully it will all be up again shortly and I can unhide them. Thank you for the idea, despite not doing Pinterest!
No, only “chic” in some of the products. It really is not shabby at all. 🙂 Good brainstorming, though. I only used titles/tags that I see populate. Very simple - and not all the products would have the same tags, except for a word like “heart” - simple, modern, classic, minimalist, the color it is like red, etc. I am really at a loss! Again, I am hoping it is just a glitch and it will all miraculously come back. If you have any more ideas, I am open though! 🙂
The products will do really well when they are back on - so cute and aesthetic! We all just need more hearts and love in our lives! 😉
Did you receive an email from Zazzle Content Review telling you that the products were removed? Generally, they send those out if they remove a product for copyright/trademark reasons. (The email is just boilerplate and doesn’t really give you meaningful info as to what caused the infringement.) But if you didn’t receive an email, I’m not sure you can assume that Zazzle removed the products - it might just be a technical issue. Not sure if you can get help from support until they return from break, but you can try emailing them.
No, I didn’t receive any emails from Zazzle. I just double checked any junk/extra emails that I may have confused, but there was nothing (I am quite good at filtering everything that comes through). I really hope that you are right and that it is an issue that can be easily rectified.
I emailed the general address, then also found the creator email. I have yet to hear back, but I will be patient. Do those emails seem appropriate or do you have additional contact information that would be helpful?
I am having a hard time knowing how to proceed with my future designing until then and frustrated that my many great valentine items are not gaining the traction during this time. I will trust it will all work out!
Thank you again for your insight - it has given me a bit of relief as I wait. With a grateful heart.
I’m not sure of the best email to try - I’m actually a little bit confused about that myself.
Did the products disappear from both your store backend as well as the public view? If they’re still in the backend then it could just be an indexing problem (i.e. Zazzle’s database is behind.)
If the products are missing from the backend too, you might want to check out this thread: When posting square cards for sale, they keep movi… - Zazzle if it sounds like the same issue, I’d definitely reply to that thread to see if anybody has any insights.
Yes, as far as I can tell they are from both, unfortunately. I had pinned/posted them all and the links are broken now (another contributor suggested that I hide/make my boards secret, as I was concerned about creating buyer distaste for both my shop and Zazzle). I am hoping it will all magically reappear! 😉 I so appreciate your support and open to additional insight as it comes up. It is hard as a new creator to navigate this alone, for all the reasons, so I appreciate the positive community.
The same thing is happening to me. I’ve been selling on Zazzle for 15 years. For the past week any new product I create doesn’t show up in the store. When I click on the products in “saved designs” they all lead to an error page. It’s not due to IP violations because I am using the same images and tags I have already published and sold. Zazzle sometimes has glitches where something just stops working (like not being able to share to Pinterest recently) and we just have to wait until they get around to fixing the issue.
Thank you for your insight. I feel relief that you are having similar issues and that I did not do anything wrong, especially as you are someone that has many years of Zazzle experience. As a newbie, with my 50+ posted products gone, I am feeling unsure how to proceed. I believe tech support is back today, so hopefully all of these issues will be rectified soon. However, I am confused about how we notify them of the exact issue so that it can be fixed. Is that here in this thread? Will I get a response from their tech support of the issue being fixed? I also sent an email, but I am unsure that the person understands the root of the issue and that they can do anything about it. How long is it realistic to wait? I wonder if there is a phone number to speak to someone? Thank you for filling in some of these unknowns! ❤️