Situ views Not changing

Discussion Forums Technical Issues
1

So I am having trouble once again with old product listings changing with NEW available situ views.  This time it is with keychains.  I made the changes yesterday and still no luck - I have 3 key chains 2 button ones worked right away (IF I keep it in a circle format if I choose square shape it will not)  but the other type is stuck in the OLD situ view no matter which new one I choose.  I made the changes yesterday and still no luck I played around with it again this morning and still no changes. Does this type of keychain take longer to change views? 

Thanks for looking into this. 

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2

I reported this a few weeks ago and never received any follow up response

3

Ours isn 't working either we can’t switch any of the old ones.

4

Hi ohhhhilovethat, 

Thank you so much for bringing this to our attention, I have highlighted this to our team and we will be sure to keep you updated!

All the best,

Rebecca 

1 Like
5

Thank you for fixing this -  I just checked and the views finally updated.

6

not fixed for me. Mine have still not updated from over a month ago

7

Mine aren’t either when ya get a chance I know you all are busy would ya please check and see why I can’t set the insitu either. Thanks:)

8

Engineering is aware of this issue. Very sorry about this.

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9

This still seems to be an ongoing problem.  I uploaded some mockup views and changed the merch view but it isn’t changing in the MP.  When I click on the edit button and go in to change it, it shows it is already changed but when I click back out it isn’t showing my mockup.  This is disappointing because it is extra work for no reason. 

example PID  239111814472283890

adding: I am trying to remember the other products I tried to change will update when I find some more. 

here is some more: 

158547547847904929

256457268446072660

I don’t want to upload anymore if they can’t be the merchandising view. 

2 Likes