Store Default Royalty Lock Did Not Apply Before Freeze

[Susang6]

I’m reaching out to report a technical issue with the royalty rate freeze that began on October 31st at 11:59 PM

I locked in my entire store default royalty rate before the deadline on 10/31, well before 11:59 PM. However, the lock did not take. Nothing froze, and now I’m seeing a wide range of royalty rates across my products instead of the store default I set.

Can you confirm whether this can be corrected, or am I stuck with these mismatched rates until January?

I’d appreciate any help in resolving this.

[JerryLambert]

If I remember correctly, it can take up to 3 days for royalties to index after the cut off date. Many of mine haven’t updated.

Have you checked the products in the backend? If you click on edit details on a product that you recently changed the royalty on, it should show you the pending royalty in the box under the current royalty.

[Susang6]

Thanks Jerry…