I received a chat message notification but am not able to access it or any of my previous chats/messages. I get a generic welcome screen instead and it says there are no messages. Anyone else experiencing this?
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Interesting. I don’t have email notifications enabled, but out of curiosity I checked my chat and I’m getting the same message. Sounds like some sort of system-wide problem.
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Yes, exact same here.
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This sounds like it was spam, someone reported it before, zazzle delete it.
Went curious and tested my messages. Yes, you can’t see your messages first. Just tested and started a new conversation with someone related here. If so, the thread is back in the overview. But not another yet.
This old message is also outdated.
”
Welcome!
Your chat history will appear here when you collaborate on a design with friends or Independent Creators.”
But it’s gone, the collaboration tool.
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I have that same chat message this morning as well. I cannot view any of my previous chat messages where I was communicating with customers. The only thing I am able to view is my chat settings that show people I have blocked over the years - these are people who sent fraudulent chat messages.
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I also cannot see any of my chat history.
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I just checked and my entire chat history has also been wiped and replaced with a welcome to chat email.
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my entire message history has disappeared. I have the same chat screen as reported here, but all previous conversations are gone. I used to stay in touch with several Zazzle friends and we shared recipes and other personal notes, and I always assumed those messages would remain available. They have all been removed without any notice of an update. All of my contacts were deleted as well, including customers who had reached out to me. I no longer have access to any of those conversations. Can Zazzle please confirm whether this was an intentional system change, a glitch or what…and whether there is any way to recover my contacts or message history?
I have two messages that I cannot respond to because the chat history is completely missing. I hope they fix this on Monday.
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This is happening to me today. I have two I can’t see and I’m getting the same screen as your screenshot.
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So… customers can still send messages, but we can’t receive them? I was kinda rejoicing because I hadn’t gotten any messages the past few days (I have email notifications turned off). But if customers are still sending messages then it’s not so good.
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I can’t view my messages either and I have a customer waiting for a response from me. If this costs me a sale I will be very upset.
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Same. All the chat history is gone.
For the past 5 hours, I have been trying to open a chat message after seeing the red notification indicator that I had a message waiting. Could not open it on my Mac, could not open it on my iPhone. Finally, I was able to open it on my iPad. It was from a customer who had placed an order for something and wanted me to create another product design for her. I responded with a few questions. Hopefully, I will be able to view her response if she hasn’t given up on me for a delayed in responding to her.
Nothing gets fixed on the weekend at Zazzle, so we will have to wait and see how this is resolved.
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How did you access it on iPad? I just tried on mine on Safari and it still wouldn’t let me there. I feel like the red alert is just sitting there mocking me at this point. 
I just kept clicking on the red chat notification over and over until it opened the message. It took several attempts before it finally worked.
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Aww man, I’m not having any luck. This is bonkers. Why does it always happen on Fridays. I really wish they would have at least a skeleton crew of engineers available for issues like this over the weekends.
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I am back to NOT being able to access chat messages at all. I have a message waiting, but I cannot open it. Tried all my devices and both Safari and Chrome browsers. No luck.
I just re-read the text Zazzle is showing us when we click on our chat. It indicates what we see here is chat history for collaborations. No other chat topics….only collaborations. So where are they putting the chat messages when customers have questions, or ask us to design something that doesn’t fall under collaboration?
Welcome Susan Frazier!
Your chat history will appear here when you collaborate on a design with friends or Independent Creators.
Chat Safety Tips
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Protect Your Private Information: Never share personal details like your password, payment or personal info with anyone you don’t know.
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Avoid Clicking Suspicious Links: We’ll alert you if a link directs away from Zazzle.
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Recognizing Zazzle Employees: Legitimate Zazzle employees can be identified by a special blue badge
. If something feels off, report, block, and do not reply.
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I have the same issue
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Engineering is reviewing now. Very sorry for the outage.
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