URGENT: Incorrect Dates Printed on Memorial Orders

Discussion Forums Technical Issues
1

Two recent customer reviews have me extremely concerned:

  • Year of death printed as 1015 instead of 2025. They said they were furious. 
  • Date of birth printed incorrectly on the back, though correct on the front — customer called it humiliating at the memorial service.

These were personalized memorial products, and the errors are devastating for the families. My templates are correct, and customers would have seen accurate dates in the preview. This seems like a possible system or production glitch.

Has anyone else experienced date fields printing differently than what appeared in the customer’s customization preview? This needs urgent investigation — the impact on grieving customers is serious. 

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2

I wrote back on your other post about this, but yes. I have a recent review that stated all photos were wrong and the custom text field was completely missing. It’s sold dozens of times before.  I also had another product where a customer messaged stating the date field included both the custom date and some of place holder info. They stated they approved it correctly, but I guess who knows for sure on that one.

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