W8-BEN form keep bouncing back

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I resubmitted my W8-BEN form and trying to solve this since March. Keep bouncing forward and back. The last time I got an automatic reply was in June, not hearing from anyone since then.

/We are truly sorry for the delay in getting back to you. With the current pandemic, we unfortunately have a much-reduced number of team members to assist with processing these forms. Please expect a 2-4 week delay for review/reply./ Which pandemic? That was two years ago. Also in the automatic reply was this - We noticed that the address you list on your W8 form is different from what you list on your Zazzle account’s Payment Settings.This is not true, as I moved I changed the addresses on both to be exactly the same. Can I get some advice on how to go through this and move on with my payments?
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One reason for rejection can be if the details re name address etc do not EXACTLY match what you entered in your Zazzle profile/account details. And by exact … nothing should be abbreviated, or misspelled, it must be an exact match,

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check all details are they matching as it’s filled on zazzle, for me was a problem - province, I didnt put it on a form, as it didnt have field, but on zazzle is