Hello, everyone!
Just like everyone else, I received no response from Zazzle regarding my W8-BEN submission.
I have sent three emails containing the form to zazzle-w8@zazzle.com. My first submission was on August 8, 2025 and I have yet to get any response. I’ve read most of the forums and found out that some of them are not even solved and I was wondering if anyone actually got it sorted out. I’m starting to question the legitimacy of the site :,(
1. Any advice from the staff? Who can solve my problem of personally contact? 2. Has anyone (non-US) actually got their W8-BEN sorted out? In 2025??
@anana_and_lena I’m not staff but more than likely there is a backlog of processing W8BENs - it does take time for them to be approved and if you think of how many hundreds/thousands of new people joining - it could take a while.
There’s no need to add to that backlog by emailing again.
You just need patience and depending where you are in the queue, your form will get processed.
Zazzle is not the only site you can offer your merch but it is free to set up a shop with no monthly fees.
Part of the downside - nothing is immediate and that’s the cost of “free”
I’m starting to question the legitimacy of the site :,(
Thanks for the reply, this is quite reassuring to hear!
This is the first time I encountered hiccups with pod services and browsing through forums and reddit hasn’t helped me get that reassurance at all as I’ve seen lots of stories on how theirs weren’t processed and were yet to be resolved :,) I’m from Asia too so I wasn’t sure if I met anyone whose experience I could reference.
Still, I’ll follow your suggestion and wait for another month or two or a staff reply.
I appreciate the reply ^^) Thanks again!
Hi @anana_and_lena , as Sara said, we unfortunately do have a huge back-log with the W8 forms. I can see your emails in our queue and they will be dealt with in order of receipt. Please expect this to be in weeks rather than days. We appreciate your patience and will do our best to get to it as soon as possible.
Thank you James for that info. I must have been lucky as I submitted last evening for the 4th time and I got a reply back this morning and still am not able to get my form approved. Is it possible to send me a private message with a phone number I can call from Canada. I need help please… Your friendly Canadian senior neighbour who cannot figure this out. Rox
Hi @roxanebay , I’m afraid that’s not possible. Our W8 agents are not phone contactable, but also cannot give any other advice outside of the content in those email. We’re not licensed tax professionals and cannot advise you what to place on the form. Simply provide you with the materials with the possibilities.
Thank you so much. The information that you shared was just what I was looking for. I resubmitted my W-8BEN form with more clarity. Fingers crossed I got it right this time.
Thank you so much James. I got a reply this morning saying "Your form now looks to have all the correct information necessary for it to be processed under the agreed Treaty rate between your Country and the US. We have now sent it forward to be processed by our finance team. We will be in touch when the form is processed and applied to your account or if we have any questions.
Thanks so much for your cooperation and patience with this process. We truly appreciate it.
We hope you have a lovely week and wish you the best of luck with your Zazzle store!
Please note this finalization process can take 2-4 weeks, depending on the processing time with our finance team and the IRS. This just means that your payments won’t be ready to be released just yet. If you already receive regular payments; this should not cause a disrupt to the normal payment cycle. You can still design, advertise, sell, refer and earn on your Zazzle account to accrue earnings."
Encouraged to continue to create. Greatly appreciated James.
Do I have to submit my revised W-8BEN form on zazzle-w8@zazzle.com or attach it on the reply to the email (Nov, 27) from support@zazzle.com mentioning the reasons for revision?
I have been waiting MONTHS with no response. When I initially sent the form in I got a response within a couple of weeks then went back and forth several times with quick responses to get the form filled in correctly. Once I sent the final and correct copy I did not get a response. Ive emailed several times and still no response. It said to expect a wait up to 4 weeks which is fine but its been about 4 months now and nothing. My shop is growing well with what I have already listed but I hesitate to continue growing it without being paid. Can you help?
Do not worry too much about that. They take it seriously. Last year there was also errors. Few days ago I received the corrected copy on my physical mail box.
