Wall Decals go blank when switching from Multiple to Single shape views

Discussion Forums Technical Issues
1

I just noticed this today, not sure how long it has been going on for. If you publish a product on the Multiple Shapes option with Wall Decals, and then select Single Shape, all of the single shapes are completely blank, even if I put a shape on the single shape option.  Can this be fixed so one of the Multiple shapes can be “imported” to the single shape option if the customer selects it?

Also there is no option to just publish only Multiple Shapes or Single Shapes. It is only for “This Exact Type” or Everything.

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Hey @rebeccawang ,

I’m sorry to see that you’re experiencing issues here. Can you provide a link to your design that is displaying this error so that we can take a look for you? If you have a screenshot of the error that would be super helpful too!

Thanks for your patience with this,

Pádraig :slightly_smiling_face:

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Here is the product: https://www.zazzle.com/healing_lotus_rainbow_yin_yang_mandala_wall_decals-256402276116057926

Click on the “Number of Shapes” then select “Single” they are all blank even though I put a design there.

4

Hi @rebeccawang  , 

Many thanks for passing this along. I’ve flagged this with our Team now ✍️ 

  • Emma 🌻
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