Zazzle Design Tool Automatically Changing Photos Wedding

Discussion Forums Technical Issues
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Hi everyone

Is anyone else having this issue? When I create a photo thank-you card or save-the-date card, the photo is automatically changed to one I recently used. That would be fine and I guess this is intergrate Ai upgrade customization for customers. The problem is that the filter I had over the photo is also being swapped and replaced with an additional photo. That is the huge problem.

I checked a few products and it is inconsistent - sometimes the filter stays, sometimes it doesn’t. It looks like the Ai in the Zazzle Design Tool needs to be checked and rectified before it is used on other categories. Because I’m now worried other elements in designs might also be replaced.

Can someone please let me know if I am the only designer seeing this issue?

Thank you Phrosné

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Hi, can you send me a screenshot please?

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Hi Fiona, what would you like to see a screenshot of?

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  1. Please confirm that the issue has persisted for more than 48 hours

  2. Please confirm that the issue persists after clearing your browser’s cache and cookies

  3. Please provide a step-by-step list of actions to recreate the issue

  4. Please provide a screenshots/video showing the issue

  5. Please provide the details of the browser(s) and/or device(s) the issue is present on

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Hi Fiona,

Please confirm that the issue has persisted for more than 48 hours

  • I am not sure if it has been ongoing for that long. I was hoping you or the Zazzle forum could help confirm that.

  • One of the reasons I am asking is to find out if anyone else is also experiencing this issue.

Please confirm that the issue persists after clearing your browser’s cache and cookies

  • Yes, the issue is still happening after clearing cache and cookies.

Please provide a step-by-step list of actions to recreate the issue

  • N.B.: You need to have previously uploaded/used photos. So if a customer or a designer has two or more photos in their history, they should be able to replicate this issue.

  • Once that is done, open certain photo wedding cards that have filters over them. For example, this design:
    https://www.zazzle.com/pistachio_green_landscape_save_the_date_card-256707274281009647

  • The issue then happens automatically — the Zazzle AI replaces the filtered image with another photo.

  • See point 4 below.

Please provide screenshots/video showing the issue

  • Please see the link above to one of the actual products affected on my end.

  • Please see the attached screenshots:

    1. Screenshot - actual product on Zazzle

    2. Screenshot - Zazzle AI

    3. Screenshot - open design with 2 photos overlapping each other

Please provide the details of the browser(s) and/or device(s) the issue is present on

  • Chrome on MacBook - both are fully up to date.
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wont let me upload screenshots - SSL_connect returned=1 errno=0 peeraddr=10.1.176.20:443 state=error: certificate verify failed (unable to get local issuer certificate) - please send me your email for video and screenshots

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@Fiona, any updates?

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Hi @Phrosne_Ras_Des - Our team is aware of this issue and is currently working on a fix. We hope to have this updated as soon as possible. Thank you for reporting!

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