Another month passed by and I wasn’t paid the referrals. Contacted the Zazle support with no reply. Did I miss something? Shouldn’t it be automatically added to your regular payment? Does someone have the same problem?
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@moni21 What date were your referrals? July’s payment will be for cleared earnings/referrals for May. If your referrals were dated after this time they will probably go into August’s payment (which will be for any cleared sales/refs made in June).
I’ve not seen any problem with referrals not being paid if they are owed
Already over threshold, cleared 3 months ago
I dont have problems with royalities being paid every month, just the refferals are the problem here.
Your royalties and referrals are all lumped together in your one monthly payment - they don’t separate them for payments.
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My referrals are always paid along with my royalty - not separately.
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No, they dont add them to the payment. My paymen goes to my account two monts without cleared up refferals
Doesnt happend for me. When payments goes to my account, My refferals doesnt move at all. Still there, and Zazzle support doesnt bother to reply…
@moni21 That’s by design - the money in the Referral Reports will never “move” anywhere. At the end of the month It’s paid with your royalties.
The Referral Reports are just a record of your self referrals which needs to be listed separately (for reasons) but IS paid to you and you’ll see the same amounts in your Earnings History (which is where payments are made from)
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Why don’t you give Zazzle a call and have them review your payments and referral amounts, if they are not responding to your email.
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Hi @moni21 , I can see your email to us is being reviewed now and we should be able to follow up soon. Thanks.
Yes, they reached out to me one week ago. I replied with a screenshot showing the problem, and they didn’t follow up. The money wasn’t added to the payment, and it stayed cleared again in my account.
After ages, I finally got a self-referral sale on one of my digital invitations — and to my surprise, Zazzle cut it almost in half as if it was a regular third-party sale. The total was $11.95, and I was supposed to get around $11 (since digital self-referrals are 92.2%), but I only received $4.99. I seriously spent hours designing, and it’s frustrating to see half the earnings just gone like that. Can someone please look into this and credit the remaining amount? This is really discouraging for creators putting in so much time and effort.