Hi Creators, First and foremost, we want to express our sincere gratitude for your valuable feedback and insights. We truly appreciate the time you’ve taken to submit your questions and feedback through our form regarding the updates to our Terms of Use, which are effective today, April 1st. We’ve carefully reviewed each of your questions and, based on your feedback, have put together a comprehensive Creator FAQ and Ambassador FAQ to help clarify the changes and provide more detail.  As we all know, the world around us is constantly evolving. Marketing costs are rising, and competition for Customer attention is higher than ever. In order to keep up with these changes and continue thriving together, we too must adapt and grow. We understand that change can be challenging, but it's essential for us to stay dynamic and align with the ever-evolving landscape. For almost 20 years, we’ve been proud to be a marketplace where Creators from all walks of life can sell their Content, and many have even built a sustainable income doing what they love. Creators are the heart and soul of our platform, and we truly appreciate the partnership we’ve built with all of you.  With the launch of our new Ambassador Program, we want to ensure that Creators who actively promote their Products and drive traffic are properly rewarded. The new program simplifies the Earnings model, ensures a fairer fee distribution, and aligns financial incentives with Creators’ success. Whether you’re actively promoting your Content or allowing us to handle it, we’re here to support your growth.  We’re hopeful about the new opportunities this opens up for you as a Creator. This update means you’ll have the chance to earn what we would pay those “other guys”—and we hope you see it as a way to grow your Earnings in meaningful ways.  To keep the discussion and questions for us organized, please reply below and we ask you to continue to submit your questions to the form. We also opened an “Ambassador Program” board for Creators to discuss specific topics together.  Once again, thank you for your continued contributions to our community. We can’t wait to see what the future holds as we continue to evolve together in our marketplace. Warmly, The Zazzle Team   UPDATE - 4/2/25 Hi Creators, We’ve heard some common questions that we’d like to address and clarify. We've added these questions to our FAQ and will be addressing more questions soon.  Why does it seem like the Excess Royalty is taken out twice for the Self-Promotion? Why am I being charged a Marketing Royalty Fee for Self-Promotion Sales? Why in some cases did I make more money in the Promoter 2.0 Program?  Q: Why does it seem like the Excess Royalty is taken out twice for the Self-Promotion example below?  Example 1: Self-Promotion Link (own Product) in Clothing & Shoes with Your Royalty Rate set at 12%  Product Price (= Net Referral Sales for this example): $100 Your Royalty Rate: 12% → $12 Gross Royalty Excess Royalty Fee: → 5% of $12 = $0.60 (applies because Your Royalty Rate is above 10%. The fee is 5% of your Gross Royalty)  Marketing Royalty Fee: → 35% of $12 = $4.20 (applies to all Referred Sales. For Clothing & Shoes, it's 35% of your Gross Royalty)  Royalty: → $7.20 (after deduction of Royalty Fees) Referral Commission for a Referred Sale via a Self-Promotion Link Department Rate: → 35% of Net Referral Sales (Clothing & Shoes) Self-Promotion Earnings Goal: → 35% of $100 is a $35 Goal. (from this $35 goal, you’ve already earned $7.20 in Net Royalties and the $0.60 Excess Royalty Fee applies) Referral Commission from Self-Promotion Link: → $35 - $7.20 - $0.60 = $27.20 Your Earnings = $34.40 ($7.20 paid via Royalty, $27.20 paid via Referral Commission). Note: Because Your Royalty Rate was above 10%, the Excess Royalty Fee slightly reduced the total Earnings you could have received from the Referred Sale via a Self-Promotion Link. A: If you look at Example 1, the Self-Promotion Earnings Goal is $35, and the Excess Royalty Fee is $0.60. Your Earnings are $34.40 ($35 - $0.60). So while we need to deduct the Excess Royalty Fee from the Gross Royalties to help calculate the Royalty - which we then use to calculate the Referral Commission by deducting it from the Self-Promotion Earnings Goal - it is more to do the math to figure out the amounts you’ve earned rather than actually being taken out twice. Q: Why am I being charged a Marketing Royalty Fee for Self-Promotion Sales? A: The Marketing Royalty Fee applies whenever a sale is referred, whether by you, another Ambassador, or Zazzle. This structure helps our systems run smoothly across all types of Referrals.  So in order to make sure your Earnings hit the Self-Promotion Earnings Goal (which is based on the Department Rate), we calculate your Referral Commission to make up the difference between the Self-Promotion Earnings Goal and your Royalty.  The math can be a little bit complicated, but the end result is the same - your Earnings for that sale do not change. Q: Why in some cases did I make more money in the Promoter 2.0 Program?  A: Promoter 2.0 was originally a "beta" program, and we're now expanding it to all Creators. The Ambassador Program is designed to serve a wider population of Creators, while reflecting current marketing costs, so while there were situations where former Promoters benefitted more, this new program is designed to benefit the whole Ambassador community more overall. ... View more

I am so lost here - first of all it took me 20 minutes to find the forum page.  Why is this now hidden? ..... I am wondering why my ID is not appearing in any links at all.  I am testing new listings old listings - does not matter.  If I create a email link and copy and paste to see what it is or use the create a link option these links are coming up different every single time.  How on earth can this be?  (And please do not tell me I have to clear my cookies because, I have never had to do this to just send a link to someone to VIEW a product!)  It is absolutely ridiculous!  I might as well take this large order I have been working on for over a month and just go to my local print shop and call it a day.  I am just burnt out with it all.  I am not doing another thing on this site until someone explains it or fixes it. Of course it is 50/50 chance I will ever find this forum again as even this is no longer easily accessible and shown in the same location and I am apparently no longer an affiliate but an ambassador? - whatever that means?  ... View more

I just sold two decks of cards for $22.78. It was, of course, another third-party sale (that’s all I get now). My royalty rate is set at a reasonable 10%. I should have earned $2.78 cents. But instead I only received a paltry $1.25. How is this fair? How can anyone earn even a modest income at this rate? I am beyond frustrated, angry, and ready to throw in the towel. I’m tired of feeling cheated. ... View more

Hi, Just recently, I purchased one of my own products - not from my own store's account, but from my husband's/general account. Logged into this general account and after clearing all cookies from the browser first, I pasted my product's share link from my store, which looks like this: https://www.zazzle.com/any_color_floral_art_black_rose_pattern_gothic_blackout_curtains-256109729731653029 The sale came through as a "Third Party." Question: If I cleared all cookies from my browser first before navigating to the product and purchasing, how did the sale come through as a “Third Party” and not received as a self-referred sale? Just trying to understand how these new links work (they make me a little nervous since I can’t clearly see my ref #)… Thought it was cookie-based. Thank you for any clarification that you can provide, Z. ... View more

I decided to crunch some numbers, and here’s what the hard data says about how the new measures affect my income. I’d love to hear from other sellers—how do you see the Ambassador Program affecting your income? Feel free to share your own calculations in the comments! ... View more

So an invitation that I normally would receive between $8-$10.01 royalty and between $1.60-$1.80 on 15% self referral (depending on the discount on the day ) .... now gets $5.08 on royalty and $0.43 on %4 SELF REFERRAL ????  This does not make sense at all !!!! what is the point of self promotion then ? So discouraging and disheartening! to say the least.... ... View more

I don’t know if it’s already been suggested, but the new royalty report(s) should include a column showing any discount % applied to a purchase whether they’re from % off Category sales or from special coupons. That % should leap off the page in terms of visibility.  It would be very helpful from an analysis perspective. ... View more

Why am I making less money when it is SELF referred instead of NONE?  When I sell a digital download with no referral I make $10.55 When I sell a digital download with 3rd party referral I make $5.00 When I sell a digital download with SELF referral I make $5.00 and then $.42 so $5.42 total. This is a mistake correct?  can someone from Zazzle please answer this? ... View more

It used to be that some of my sales were third-party sales. Now nearly every sale I make is listed as a third-party sale. For example, on Saturday I sold 50 pens for a total of $249.00. I have set my royalty at 10% (I always have and it’s a reasonable amount). So, instead of earning $24.00, I earned $13.00. Now that third-party sales seem to be attributed to nearly all of my sales, I am earning about 5% in royalties. When I set my royalty at 10%, I mean 10%, not 5%. Otherwise, what’s the purpose of setting my royalty? If Zazzle allows third-party sales (especially to this extent), then the third-party sellers’ and affiliate sellers’ 5% royalty needs to come out of Zazzle’s profit, not mine. When I set my royalty at 10%, I mean 10%—not 5% or some other random number.   ... View more

Hi Everyone, We’ve published an updated set of FAQs reflecting the latest questions about the Ambassador Program.  If you’re looking for answers or want to be sure you’re up‑to‑date, please take a moment to read the updated FAQ document HERE.  By way of additional updates, we are taking action on requests for further clarity within the backend. Specifically, we’re working on updates to the backend earnings section of your account to make it easier to understand how Royalty and Referral Commissions are calculated. More to come on that end once it’s ready, so stay tuned.  As always, we appreciate your feedback and will keep refining these resources. Feel free to post a follow‑up question HERE. Thank you for being a part of the community and for sharing your feedback.  The Zazzle Team ... View more

I used the product share button to share a product from my shop on Facebook. But Facebook ALWAYS adds all kinds of tracking info to 100% of the links posted on their platform so I was wondering since the Ambassador program pays out self-promotion rates only on “clean” links, how does using the Facebook share button EVER result in self-promotion royalty % being properly credited to the resulting sales?!   example: Using the “share” arrow & selecting the Facebook option, turns my clean link to this mess once it posts on Facebook because Facebook dirties up ALL links posted on their platform .. So my question to @zazzle is .. Is THIS still considered a “clean link”?   Does Facebook muddy CLEAN self promotion links? ... View more

Hello, all.  I’m attempting to understand  the logic: if the idea is to reward creators for advertising their creations, why am I being charged a marketing fee? I do the work, but I’m charged a fee? But if no one does the work (“none”), there is no fee? I will submit a question via the form as well. I do not understand why there’s a marketing fee when I market my own products. I already pay for quite a few tools for this purpose, and I know some people pay for ads. ... View more

Hi All, I've just tried to share a link as I always do (using the share option) and I notice the link is no longer coming with ?rf=. and our affiliate / ambassador link. Is this correct?   I know there has just been a change, but I wonder if we need to manual add the ?rf= now or this is just with issues during this transition period.  I am sure I am doing something wrong 😄 Thoughts? Cheers, Rachel ... View more