Upcoming Changes To Zazzle’s Terms of Use

Heather
Community Manager
Community Manager

Hello Creators,

We’re making updates to Zazzle's Terms of Use, including the Creator License Agreement, and introducing our new Ambassador Program Agreement, which replaces our Associates Program Agreement. While the onsite experience will not be updated until April 1st, you can preview the updated Terms of Use here

We understand you might have additional questions or feedback. Please use this form to share them directly with us. While we may not be able to respond individually at this stage, we’ll review all submissions and address frequently asked questions after the Terms of Use go into effect.

To keep the conversation organized, all community discussions on this topic will be redirected to this thread.

Thank you for your understanding and for helping us make Zazzle a thriving community for all Creators!

Best,

The Zazzle Team

UPDATE 3/24/25: 

Hi Creators - Thank you all so much for your valuable feedback and for taking the time to submit your questions through our form. We truly appreciate your engagement and insights. Rest assured, we are carefully reviewing each question and will address the most commonly asked ones soon.

Timely Update Regarding Royalty Rates: We understand your concerns about adjusting royalty rates, and to support you through this transition, we will be processing royalty rate changes daily from now through April 15th, allowing creators time to make any necessary adjustments. Please note that updates may take 24–48 hours to appear. After April 15th, we’ll return to our regular schedule, with royalty updates processed on the 20th of each month. 

*To clarify: Setting your royalty to 10% exactly will not trigger the Excess Royalty Fee. Royalties above 10%, will trigger the Excess Royalty Fee when changes go into effect 4/1. 

UPDATE 4/7/25

This forum post is now closed for new replies. Please see our most recent update for information about the Terms of Use Changes and information about the new Ambassador Program. Thank you!

616 REPLIES 616

PrintablePretty
Contributor

Gosh that is  a lot!! lol I had Chat GTP break it down for us all. Please correct guys if anything here is stated incorrectly. 

<AI generated content removed by admin>

I'm sure I'll understand the new terms as soon as I do something wrong - hopefully not! I actually just wanted to say that I clicked on your website link above, and WOW! It's amazing.

Sharon Rhea Ford

Deb
Valued Contributor

Do you still have a copy of the chat gpt break down that you could send to any of us individually off zazzle? If so, Id love to see it as .. like most this is going way over my head .. TIA indy.designer@yahoo.com 

 

@PrintablePretty  @PenguinPower  @Cat Just received a Z email listing the new terms. Possibly new info. Have not read thru the links yet. Might be the same as already on the site. I really hope that this is clearer info than we have.  And if so, maybe we can lose alot of our stress and sleep soundly tonight. (Not trying to violate Z policy by posting this, intent is to help calm all of our nerves.) Also: since the deadline is April 1, here's a lyric to go with it:"Time keeps on slipping into the future"..) In case you have not gotten or don't get the email here it is:

We're updating our Terms of Use.

We’re updating some of our key legal terms, and we want to make sure you’re in the know. These updates go into effect on April 1, 2025 (no joke!), and they’ll replace the current versions you’ve been using.

 

Here's what's new and noteworthy:

 

 

As we roll out the new, we’ll be phasing out a few older programs. The LIVE User Agreement, Volume Bonus Agreement, and Associates Program Agreementwill all officially wrap up on March 31, 2025.

We recommend giving the User Agreement and Privacy Notice a good read. By continuing to use Zazzle or signing into your account on or after April 1, 2025, you’re confirming your agreement to these updated terms.

This email is a required update, which means you’re receiving it even if you’ve opted out of marketing emails.

Thanks for being a part of Zazzle.

The Zazzle Team

Should I be concerned I didn't get it? 😅 I sure ran my flappers a lot today lol. 

@PrintablePretty I just checked my emails again, I got an email to each of my  email addys on file with Z, the second email just came before you posted. Kind of weird, why get it twice, then I checked each of the email addys. Don't worry, read the last sentence in the email: This email is a required update, which means you’re receiving it even if you’ve opted out of marketing emails.

Which means, you will get it, maybe they are sending in batches, or by some other means we have not considered.  Just know, you WILL get it.
Unless you blocked Zazzle in your email which of course you did not, also blah blah blah check your spam/junk folder....yada yada yada.

Ha , no. Despite how it may have seemed today not upset enough to block their emails 😆

@PrintablePretty Now that's funny...I think? Let me overthink that.🤔

I have 2 emails with Z and have not rec'd an email at either of them as yet.

idraw
Honored Contributor

@TRW I don’t know Z’s email routine but probably they send out in batches. Maybe alphabetically by name, user name, email addy….At any rate, no matter how they send, they are required to send it to you. It also may depend on your own email provider and how fast they process email to you. So many variables. Also consider that Z has a gazillion accounts to send out to, and that may hobble how many and how fast they process email ,as emails are processed. Just theories on my part, but things to consider. Don’t be concerned, that’s why I posted a copy of the email I received, to help you while you wait for your email from Z. And of course, it may go to your spam/junk folder so also check there.

Deb
Valued Contributor

OMG! This is waaay confusing .. to me anyway , too many titles .. OK.. so we used to be called shop owners, then sellers, then designers, then creators, then associates , (toss in affiliates and promoters) now ambassadors? Can we PLEASE  just stick to a title? Are these titles all one in the same .. I just cant get around all the lingo.. I feel like Im stuck in an episode of the office ..

Heidster12
New Contributor

Assistant TO THE Regional Managers 😂

kassy
New Contributor II

Do we thread carefully lol

Your website looks beautiful! Well organized, and easy to maneuver around. You did an excellent job!

<AI generated content removed by admin> that's a shame I missed that. I had some great responses for dealing with customers who contact designers directly e.g. thinks you send the items out, thinks you can murry-up the postage, thinks you can supply the item in a size not available on zazzle.... etc. and my post was removed twice so I gave up. Sometimes - just sometimes the AI response is valuable to all. I was just trying to be kind.

Website | Pinterest | Instagram | X (Twitter) | Tumblr | Facebook | Happy Zazzling!

Now, why was your attachment deleted?  Was looking forward to looking at it.

 

~ Linda
Click to Visit my stores...Linda D. Seacord-Art & Design Store|OMGwhat Store

If you still have the list, I'd love a copy - shutterbug600@yahoo.com
Thanks so much in advance

Dale's Designs on Zazzle since 2007

antiqueart
New Contributor II

Wow. This is a lot. And no explanation as to what has changed. Is there any way you can identify what we should expect as far as changes? 

 

I tried to lay that out but they didn't like that I used GPT to do it I guess or didn't like everything it pointed out. Copy and paste the whole thing and ask for a summary of important things you should know about the new terms as a Zazzle designer. 

CarlaRolfe
Valued Contributor

Am I reading correctly that self-referrals have increased from a flat 35% on all but one category of products? Regarding the Referral Commisions Table here mentioned in the 4. Referral Commissions section.

 

PenguinPower
Valued Contributor III

I saw that too - looks nice to me... 

From what I can make out that % is not just referrals but royalty + referral Commission.. 
So on things like t-shirts it appears (correct me if I'm wrong) you make 35% in total. 

My real concern is 'marketing fees' .. all I can surmise from that is if it isn't a self referral we lose between 35 - 50% of that sale. Which would decimate our earnings. Someone please prove me wrong on that because there are many here hanging on by a thread as it is,. 

Ricaso.com

Cat
Honored Contributor III

Wait... I'm confused. So you're interpreting the self-referral percentage to mean that if I place a "clean link" to one of my products and it results in a sale, I get 35%-50% total (depending on the department) which includes both my referral and my royalty. So... if my royalty was set at 5% or 50% it wouldn't matter, I'd still get the same amount on a self referral? Is that what you're saying? 

____________________
Cat @ ZingerBug Designs

Ricaso
Contributor III

It says 'Percent of Net Referral Sales (Royalty + Referral Commission)

Not sure how else to take that.. 
If I'm right then, for example, rf's on clothing now is 35% + royalty, but it will be 35% combined. 

Ricaso.com

I interpreted it the same as Ricaso, unfortunately.  If I remember correctly, there was a 20% carve out fee for any referral, self or 3rd party. I don't see that mentioned in the new terms (but I could just be missing it). So I guess it's offset slightly by that. Still a hit and with the Marketing Fees.... ooooof.   I really hope they give some actual earnings examples for us soon.

dmboyce
New Contributor III

"hanging on by a thread" here also - I certainly can't afford to have more taken out if that's the plan. It boggles my mind.

Dale's Designs on Zazzle since 2007

Hi Dale! I'm with you.

Sharon Rhea Ford

kassy
New Contributor II

Same here

EM007
New Contributor III

Is this what you are referring to?

"Marketing Royalty Fee: If the sale of a Product is to a User referred (i) by an Ambassador from Links (as defined in the Ambassador Program Agreement); or (ii) through Zazzle’s marketing efforts (e.g., social media or affiliate networks, search engines, press release(s), tv/media ads, etc.), then a marketing fee (“Marketing Royalty Fee”), equal to a percentage of your Gross Royalty for the Product as specified here, will be deducted."

This reads to me like fees paid to 3rd pay affiliates will be deducted out of our earnings. Zazzle will also charge us a "marketing fee" if a sale results from Zazzle promoting the product.

And the next paragraph says they will start charging us a 5% fee if our royalty rate in over 10%. This used be set at 15% so earnings are going to decrease. This is bad. I already charge the lowest possible royalty rate for simple designs and when products seem overpriced. These new polices will make it almost impossible to run a profitable business.

****statement removed due to AI Generated Message policy violation****

I had felt Zazzle was better than other POD sites but this has me seriously reconsidering whether is is safe to trust them with our livelihoods.

Ricaso
Contributor III

Yes, that's the one. 
But it also mentions 15% referral rate, which is the same as it is now. 
I'm confused as to who receives the 'marketing fee' at the rates specified in the bottom table 

Is it Zazzle? Is it every 'ambassador' who may referrer a sale? If it's everyone, where does the 15% rf come in to it? 

It's confusing, so hopefully Zazzle will address that after receiving feedback on the form. 

Ricaso.com

ColsCreations
Honored Contributor II

 

I'm confused as to who receives the 'marketing fee' at the rates specified in the bottom table 

Nobody. It's a fee deducted, not a commission earned.

Now/Before, if someone successfully referred a product, they received 15% of the total price paid by the customer as a referral commission. On the Designer's end, a fee equal to 20% of their gross royalty is/was deducted from it.  It used to be called the referral  "carve-out".

I could be totally wrong, but I feel like the terms are still fairly clear on this part meaning

As of April 1, if someone successfully refers a product, they still receive 15% of the total price paid by the customer as a referral commission. On the Designer's end, a fee equal to 35-50% of their gross royalty will be deducted from it and it's now officially called the Marketing Royalty Fee (MRF). 

So as far as promoting with an RF# attached, nothing has changed except the amount of the "carve out" on the Designer's end. The fee used to always be deducted from any referred sale, whether Self or 3rd Party and it appears that will still be the case.

I think most of the confusion is stemming from the fact that previously, one had to knowingly apply to join the Promoter Program to be entitled to earning a higher referral commission when successfully promoting their own products. They could use an RF# link for 15% on anything, or gamble on using a "clean" link and earning 35% instead on their own product but zero on anyone else's. Now, there is no separate program, everyone has the option to use a RF-style link or a "clean" link to maybe earn a higher referral commission on their own product. And that commission will no longer be a flat 35%. That's the wild card we're all waiting on, how exactly that's going to be calculated now.

 

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Yes, I know it's not an 'earning' but it comes out of our earnings as a fee and is going somewhere, to whom. Is it to everyone who refers a sale, is it to Zazzle alone? .. 
If it's to everyone, they get 15%, where does the extra go? .. 

Ricaso.com

ColsCreations
Honored Contributor II

There isn't really any "extra".

Here's a 3rd-Party sale from my report

CarveOutFeeEx.png

You can see that whoever the 3rd party was, they earned $4.68 on this. But the "carve-out" on my end as Designer was only $1.37. That's not quite even 30% of what Z paid the referrer. So Z covered the other 70%.

Using a tie as in my previous examples, with carve-out at the max of 50%, I had to go up to a 30% royalty rate for the carve-out on my end to equal the amount Z would be paying out to a Referrer.

30.png

So I think it's fair to say that in most cases, the "carve out" on Designer's end is not going to be enough to cover the expense of paying out the Referrer. So there isn't any 'extra' unless your rate is high enough that the carve-out exceeds the payout.

*Edited for typo

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ColsCreations

you... are so amazing!!! always chiming in to clarify things my mind (and others) can't seem to sort through. Thank you for taking the time to explain things. It makes sense to me with you sorting this out. My strategy going forward.....
Just keep designing, promoting and creating fresh content as always.

I wish you all continued success.

😲Even I understood that. Thank you! 

Ricaso.com

Thank you so much for taking the time to explain this to us. I'm definitely in a math haze right now. Currently, I have my rate set at 14.9%. Would it be better to leave it as is, increase it or decrease it to 10%? Please help! Pat

At 14.9% losing 5% puts you at 9.9%

ColsCreations
Honored Contributor II

 

At 14.9% losing 5% puts you at 9.9%

As someone above said, percents of percents don't math like that.

The 14.9 is a percent of the total the customer pays, so let's say $10.00.
14.9% x $10 = $1.49 gross royalty

The 5 is a percent of that gross royalty, so
5% x $1.49 = $0.07

$1.49 gross royalty - $0.07 fee = $1.42
$1.42 = 14.2% of the total the customer paid

So you're making 14.2% of the total paid on a sale, not 9.9%.

You're only losing, in this example, half a percentage point, not 5.

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