Earnings over 60 days not cleared?

[ashleetownsend]

Hoping someone has a quick answer for me that I missed as I was reading through everything. I have some earnings that are over 60 days old and are still pending. Everything I’m reading says earnings clear at 30 days. Is this normal? How long do we normally have to wait for earnings to clear? Thanks!

[idraw]

@ashleetownsend 
I checked a couple of my products in royalty history dated around 11/22/22, they were definitely  paid. But in earnings history these same products for the same dates still show pending. It seems to be a tiny glitch, the system ‘forgot’ to reconcile them in earnings history. Check your same product using royalty history and earnings history. . I would go by the royalty history showing paid, since it was definitely  paid. Definitely can be confusing, I understand why you asked. Hope that made sense.

[ashleetownsend]

Thank you very much! I went back and compared the two and you are correct. The royalty history is showing paid but the earnings history is showing pending. 

[Mark]

Hi @ashleetownsend,

I passed this onto the team now and I will let you know as soon as I hear back.

[ashleetownsend]

Thank you Mark!