Eight since Eight Eight

Windy
Honored Contributor II

I have eight products, each with color variations, waiting since August 8th for color grouping. I think I followed all the rules about color grouping.  The message I got as I clicked the color grouping button said  the products should show as color grouped within 48 hours or so. Today is August 30, so it's been 22 days. Could I be missing a part of the color grouping procedure? 

I also do Postcrossing!


4 REPLIES 4

ColsCreations
Honored Contributor II

Color-grouping is so hit-or-miss. I have a few things I was pleasantly surprised to find automatically grouped as I hadn't even thought about it for those things. On the other hand, there are things you really want grouped and they aren't. I have four color variations of a tree skirt and the one color that has sold before simply will not group with the other three. I requested it be added to the group back when we had the Google request form. I requested it multiple times after we got the ability to request via the back-end. I made a post in the old tech forum specifically asking for it to be added to the group ... but it is still stubbornly on its own. I have a pillow design I got really carried away on and published 8 color versions of. They were auto-grouped in three sets of 5, 2, and 1. Who knows. Color grouping was a wonderful feature addition but it's maddening when you can't get it to work the way you hope.

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Windy
Honored Contributor II

That is so odd. I guess I will wait a little while and make the request again. At least I know now that it's probably not a problem on my end.

I also do Postcrossing!


Honestly I have never seen anything that I have requested to be grouped become grouped, ever. Things get grouped by the AI on its own and it's hit or miss which items properly group together. But whenever I have requested that identical items that are missing are included, it has NEVER happened. 

Windy
Honored Contributor II

So crazy!

I also do Postcrossing!