Hello all, newbie here. Since customer support is al little slow to answer, I thought I would post a copy of my email to Zazzle here. Here it is:
"
Hello,
My name is Alain Braux. I own WorldArtBoutique on Zazzle.
Being a retired businessman, I am concerned about the low commissions I receive from Zazzle.
I have set up my commissions at 15% (recently at a lower rate). Yet, I see:
On 7/25/2023 Sale $12.57. Commission should be $1.88. I got $1.80. Short $0.08
On 8/1/2023. Sale $17.98. Commission should be $2.69. I got $2.56. Short $0.13.
On 8/25/2023. Sale $14.24. Commission should be $2.136. I got $2.03. Short $0.11.
On 11/5/2023 7:01:50 PM 1 Sale $8.08 12.0% (why?) Got $0.78 USD. Should have been $0.97. Short $0.19.
On 11/8/2023 5:38:44 PM 1 Sale $11.80 12.0% Got $1.14 USD $1.14. Should have been $1.42. Short $0.276.
On 11/14/2023 11:36:55 AM 1 Sale $9.48 15.0%+ Got $1.07 USD $1.07. Should have been $1.42. Short $0.35.
On 11/24/2023 3:53:29 PM 1 Sale $9.13 @15% + $2.25 @5% Got $1.11 USD. Should have been $1.36 + $0.4425 = $1.4725. Short $0.36
On 11/30/2023 6:17:09 AM 1 Sale €20.14 @ 15.0%+ €2.30 EUR++ or $2.35 ( on Thursday 30 November 2023 1 EUR = 1.0895 USD) thus, I should get a $2.50 commission, NOT $2.35. Loss of $0.1558 on that exchange rate plus my commission @ 15% should have been 3.021 E or $3.2913. Short $0.94 (getting bigger)
On 12/3/2023 3:32:51 PM 1 Sale $16.35 @ 15.0%+ $1.47 NZD++ = $0.86**. Should be $2.4525 or $ 1.50 NZD. Short $0.6426.
So, in 9 transactions, I lost a total of $3.07. I know it does not seem to be much but multiply that by thousands or millions of transactions, that comes up to a lot of money.
So my question is: Is Zazzle skimming money off creators' commissions?
I would appreciate your prompt and honest feedback on this grave issue.
Sincerely,
Mr. Alain Braux"
