I got a customer email requesting help designing a product that is already made. She needs some help with the lettering. I am still wondering how to get the referral fee for items through this system?
If the customer approaches you through the Zazzle chat/message system there is no way to get the referral, unless the customer already came through one of your affiliate links and has the cookie stored in his system, which is unlikely.
I think you are thinking of a different form of "designer friendly". I think they meant more options when using the chat and were not talking about the referral in particular.
