Newly made categories not showing up

ashleyh
New Contributor III

I have FINALLY (lol!) begun to set up categories for my store and was wondering if they follow the same indexing protocol as other actions on Zazzle.

They have icons/cover images, they have products set to them, and are ALL set to appear on my storefront under the advanced settings of my store.

Is this another area where patience is a virtue with Zazzle or am I missing a critical step somewhere? 

1 ACCEPTED SOLUTION

Hey @ashleyh,

Sorry to hear you have been having this issue. I had a quick look at the categories and it looks like the products are slowly being added correctly.

I would keep an eye on this thread as I believe this is related to that issue.

- Mark

View solution in original post

6 REPLIES 6

ashleyh
New Contributor III

Categories now showing up but when clicked I get an 

Whoops!

Something went wrong.

404

Just going to keep assuming this is an indexing issue!

Hey @ashleyh,

Sorry to hear you have been having this issue. I had a quick look at the categories and it looks like the products are slowly being added correctly.

I would keep an eye on this thread as I believe this is related to that issue.

- Mark

Connie
Honored Contributor

I think it's an indexing issue. Categories always seem to have LONG lag times to update!

ashleyh
New Contributor III

Thank You @Mark @Connie 

I have finally decided to add categories as well. All I ever get is a spinning circle that says 
"loading" did your categories ever populate? How long did it take? Crazy how many IT/Indexing issues Zazzle has!

I never experienced a loading issue. I was able to create the categories just fine but they took a couple weeks to show up in my store correctly.