Please if there is anyone who can help me with the W8-Ben form

[CapriWedding]

Hi everyone

Please, I hope this is the right section to post my request without disturbing, I am here with the hope that someone can help me to fill out my W8- Ben form so that it will finally be accepted.
I am Italian and reside in Italy. I am asking with all my sincere gratitude if there is anyone who can help me so that I can finally fill out the W8-Ben form successfully.
I have filled out the form no less than 4 times and submitted it, and the first time I filled it out exactly according to my form sent when I entered Zazzle and that it was successful. Now, however, I keep being told that the form is no good, and to correct it.
I absolutely don't know how I should correct it anymore, I have read several times what is written by the treaty according to the tax treatment between the two countries in question : USA and Italy. I have never received an answer as to why the form filled out according to previous mode, now is not accepted.
I also contacted Rome, the relevant ICE office for commercial and tax situations according to US and Italy treaty.
I report here what I am being asked to correct:

"
If you would like to go fill out the form further to receive a lower tax rate according to tax treaty between the USA and your country of residence, please provide the following information:

- Please revise the paragraph reference number requested in part 2, line 10. The following Treaty document will help you find this. It helps to keep in mind the "type of income" you receive from Zazzle when looking into the tax treaty between our two countries: https://www.irs.gov/pub/irs-lbi/tax-treaty-table-1.pdf

- Please revise the "Additional Conditions" on the last section in line 10 as what your currently have isn't quite correct. It would help to keep in mind the type of income you receive from Zazzle. It may also help to refer to the type of work you provide to the Zazzle website. "

I am including my compilation, changed as many as 4 times, according to the tax treaty between my country Italy and USA which establishes zero taxes towards the USA as my occasional work is contributed as royalties because for use of artwork ( according to the treaty the taxes falling under the treaty I pay in my country):
"As a freelancer creative designer offering service to a US company, I confirm my non-US-status, being able to take advantage of the benefits of the US-Italy tax treaty, I am exempt from withholding under article 12 paragraph 3 of the United States - Italy income tax convention. I further confirm I don't conduct business in the U.S. through a permanent establishment situated therein and that I am the rightful beneficiary of the income I am receiving as royalties. Copyright royalties are for use of artwork."

I was told that this is not good.
The first time I filled out the form according to this wording and it was accepted:
"Exempt from withholding under article 12 paragraph 3 of the United States - Italy income tax convention. ( my name) does not conduct business in the U.S. through a permanent establishment situated therein. Copyright royalties are for use of artwork."

When I sent now in 2025 the same compilation was not accepted.
And as I wrote to you it is no less than 4 times that it is not accepted.
Can someone please help me?
I am really grateful because I don't know how to do it anymore.
I absolutely don't know what to do anymore.
Thank you to anyone who can help me.
My sincere Thank you

Alberta B.

[calartcreations · Accepted solution]

When I fill up mine, I read this article in the forum:

W-8BEN - Links to IRS documents and tips for form ... - Zazzle

and it helped me. I'm not sure if it could also be helpful for you.

[CapriWedding]

I really thank you, I even found a conversation about it.
Again thank you and I wish you good work