PNG file Sizes

[PlayfulPixel]

Could someone from Zazzle please confirm what the maximum size to upload a PNG file.

For months I have been unable to upload a PNG file above 3 - 4MB. Sometimes larger but not always. An error message appears and times out.

I've changed browsers, have good internet speed - all the usual checks, and  I have no problem in uploading PNG files of 10+MB on other POD sites. Thank You.

[Jadendreamer13]

What DPI are you using? Based on my use of the Adobe Design to Print Tool, the maximum DPI is 150.

[PlayfulPixel]

Hi there - why should this matter? If DPI is set at 300 DPI then all that this does is increase the size of the file. So it's the actual size of the file that's the issue..

[Jadendreamer13]

You just answered your own question. DPI does affect file sizes. Hence, my suggestion to set DPI sizes at no larger than 150 DPI.

[PenguinPower]

I doubt file size has anything to do with it - I have uploaded jpg and tiff images large enough for big blankets and shower curtains that have been 50mb+…. So I don’t think there’s a limit placed. If there’s high traffic or any other reason that bandwidth might be lacking, really big files may timeout, but I’ve always managed to get them through eventually. Something as small as 3-4 mb shouldn’t be posing huge problems unless there’s something stoping them. 

[PlayfulPixel]

That's exactly what I think PenguinPower. However, for several months - maybe 12 - I haven't been able to upload larger PNG files to Zazzle. Someone has mentioned previously that perhaps there is something in my chrome browser stopping the upload, but then why does this work with other POD sites? It is incredibly frustrating.

[Mark]

Hi @PlayfulPixel,

Just checking on this for you. Will send an update as soon as possible.

[PlayfulPixel]

Thanks Mark. Appreciate you looking into this..

[Scott]

Can you send us an email with an image or two that you're unable to upload?  You can just send the email to the support team and the team will keep an eye out.

[PlayfulPixel]

Thanks Scott - have emailed over a couple of examples to team.designer@zazzle.com

[PlayfulPixel]

Hi Scott - I wonder if there has been a reply that I've missed for this query.
I emailed my question over on 13 October to team.designer@zazzle.com byt haven't heard anything from them. Thanks.