Question About Zazzle Customer Service Capabilities

[SORS]

I’m hoping someone might be able to clarify what exactly the Zazzle customer service team is able to help with.

1. Are they available to assist customers with design-related questions before an order is placed (e.g., helping someone with personalization or confirming whether something will print correctly)?

2. Are they also equipped to answer questions or concerns from designers about the Ambassador Program—or is that handled by a different team entirely?

It would be really helpful to understand which types of inquiries are appropriate to direct to customer support and which might require escalation elsewhere.

Thank you in advance for any insights you can share!

[Cat]

I'd also like to know whether customer support will assist customers with design issues. I have one clue that says they will - I was messing around with the new chatbot (the "get help" button) and while the answers it gave me were pretty much useless, it did offer to connect me with someone for design assistance. I took that to mean that customers can get design help from support, but I don't know for sure.

Any way you slice it, I think that design assistance is a huge gaping hole in the Zazzle model at the moment. The marketing fees make it unfeasible for designers to do it, they discontinued the "Live" program where we used to be able to send customers for design help, so if customer support won't do it then I guess people are just on their own. I really think it needs to be addressed one way or the other. At the very least there need to be some simple tutorials that we could point customers toward for help with basic design issues (changing background colors, fonts, adding/deleting a photo, etc.)