Template and customers images resolution

[calartcreations]

Hello! I have a question about the image resolution that clients upload to the templates. It has happened to me that people create their products and then return them because the images they upload look low quality. My question is: Does the design tool not provide a warning to customers when they are using images with inappropriate resolutions, similar to the message we receive when creating products? Can they place an order using low-quality images, which results in returns and unhappy customers? Are there any suggestions for addressing this issue with the templates? Thank you in advance for your time and help!

[Lisa-B]

Hi @calartcreations 

If a customer uploads a low resolution image generally they will be advised when attempting to place those items in the cart, the note comes up to review the design or image as it may be blurry or pixelated. Customers are advised, but sometimes tend to ignore this and can still place the item in the cart following this pop up message. As per our 100% guarantee, even if the customer is at fault in this case, we at Zazzle will help them if they are unhappy with their order regardless of the issue be it customer or Zazzle etc. 

Lisa 🌺

[jophb]

I think the problem is that they still write a negative review and don't remove it even after getting the refund. I have quite a few reviews for photo based items from the holidays that are 1 star because the photos were 'too dark', or 'grainy', or 'people cut off' (possibly because of ignoring safe lines? or the previews may have been different than the final?). I actually put something about this topic in 'ideas & suggestions' section.  Maybe there is a better way in the front end to prevent these? Especially if people are working on phones, it's not as obvious to them that their photos may not be the best quality.