Where Did The Frames Go?

KeegansCreation
Honored Contributor

There used to be a ton of frames, lines and shapes in the design tool under elements. Now all I see are the legacy shapes (square, circle, triangle), a single solid line and a way to add a QR code. I looked all around the design tool to see if they moved but I can't find them. Does anybody know where they are? Is this just a glitch?

KeeganCreations
12 REPLIES 12

ColsCreations
Honored Contributor III

ColsCreations_0-1768327846915.png

I tried some Saved Designs and a new CYO bank and am still seeing the panel with all the usual options. (Firefox). 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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KeegansCreation
Honored Contributor

Uh oh. Could this be an A/B test? Is anybody else not seeing this?

KeeganCreations

Cat
Esteemed Contributor

I'm seeing the full menu of options too. I'm using Windows 11 and Edge, what OS & browser are you using?

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Cat @ ZB Designs

KeegansCreation
Honored Contributor

I'm using Windows 11 and Edge too. They were there before Christmas (I haven't been in the design tool since before Christmas). I popped over to Chrome and they showed when I was in Chrome. Just not in Edge. 

KeeganCreations

I just tried in Opera and Edge, not-signed in, and the options are there, the panel is just a little bit different as a guest. (I didn't try those browsers as a signed-in account on my own designs because it now requires fetching a 6-digit code from an email instead of just entering your password. Ugh.) 

Is this happening on everything for you or just a specific product type? Also, is there possibly old text still in the search box at top of panel that would be eliminating all the options from showing? 

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I tried from 3 different products in Create Your Own (so there wouldn't be old text). I also went into Personalize on random products picked from the MP and still didn't see them when I opened Elements in their products.

KeeganCreations

I just tried the backpack in Firefox (signed in), and then Opera, Chrome and Edge as a guest. I got the full options panel in all of them. 

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Sara_H
Esteemed Contributor

Firefox - windows 10 and I've not got them either @KeegansCreation 

Sara_H_0-1768330308915.png

yet if I go to vivaldi (chrome based) 

Sara_H_1-1768330445664.png

 

Weird. Same situation as me. Shows in Chrome. Not in Edge. Yet Cat sees them in Edge. I posted in Technical with screenshot and link to product where screenshot was taken. I am curious if a moderator goes into my product if they will see them.

KeeganCreations

BKMuir
Valued Contributor II

I'm on Firefox and do not see the multiple frame options ( I don't use them that frequently, so not missing them).

Heather36
New Contributor

I was able to see them a couple days ago and now I can’t find them neither 

Fiona
Moderator
Moderator

Hi all, we have confirmed that this is not a bug. This is an A/B test we're running onsite. We hope it will concluded next week. Apologies for the confusion.