Zazzle Product Titles Showing up Weird

SJoy
Contributor III

I noticed this yesterday but thought maybe it was a glitch or something.  Is anyone else having their product title show up small under the price?  A screenshot is attached.  I also already cleared cash, cookies, and closed out the browser and it still looks this way this morning.Title Displayed OddTitle Displayed Odd

1 ACCEPTED SOLUTION

ievajen
Contributor

yes, probably new update, accent on price 

View solution in original post

13 REPLIES 13

ievajen
Contributor

yes, probably new update, accent on price 

Barbara
Esteemed Contributor

First our descriptions were shoved down the page where they're unlikely to be read, and now our titles have been demoted. I've a sense that I'm slowly disappearing.

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Jadendreamer13
Valued Contributor III

So, the titles are (probably) only important during the initial product search. (Somebody correct me if I’m wrong.)

I don't know, but I always read the title of a product when I am shopping online. Not just on the search page, but I re-read them on the product page as well.  Everything is starting to look disorganized and spammy, from so many different cover photos, less obvious product title, unclickable collection on our product pages (I have some that don't even show the collection they are in on the product page at all), and more.  Somewhere along the line businesses are starting to reject what the real customers think or want in a shopping experience and adopting a new path of "Lets update everything every month and that customers will just have to adapt".  Used to be companies would adapt to its customers not the other way around. 

Jadendreamer13
Valued Contributor III

I agree that cover photos can look chaotic in search results, but that’s mostly a result of creators who lack the experience and skills to create effective cover photos (and videos). Not everyone is a skilled designer or videographer when they start out. One way for Zazzle to improve this situation would be to offer online training sessions, tips, and tricks for creators.

Zazzle and other online retailers definitely have current and potential customers in mind. Their primary goal is to make sales. Like any retailer, they have experts on staff to help them determine customer preferences, market trends, and popular products. So if they are frequently rearranging product pages and adding and removing products from their inventory, that’s the reason. I’d be more worried if they stayed stagnant.

when they change their coding it causes a lot of glitches and imo that's one reason I am making fewer and fewer sales... I wish they would just stick with what works!

But they HAVE made some very poor choices with their changes on the search results pages, that don't help customers OR designers. For example, substituting the collection image for the product image. Sure, designers can turn off that feature (not if you have a video, though), but many designer don't turn it off, and then the customer never knows what product they will actually get when they click on the link! Many times it's not even a product showing on the cover photo!

A MUCH better solution would be to have the "View Collection" button at the top of ALL products that are in a cross-sell collection, whether or not the designer has chosen to substitute the collection cover for the product cover. They did have that for a little while, and it was MUCH less confusing, (and I even emailed them and complimented them for the great feature), but for some reason they decided to go with their first, very confusing, idea of the substitution.

TRW
Contributor

not to mention they went and made the price in green text, which imo is much harder to read... it was for me, anyway

Anne
Valued Contributor II

@TRW  Isn't green one of the colors that people who are color blind cannot see? 

Anne Vis Icon

TRW
Contributor

I'm not sure if you are suggesting that I might be color blind or agreeing with me that it is hard to see.
I assure you, I have NO issues seeing a vast array of shades of green! I think my eyes were so used to it being black that the change to this shade of green made me question which I was seeing. I had to keep blinking to be sure it actually was no longer black

Anne
Valued Contributor II

Sorry, @TRW . No, I was not intending to imply YOU are colorblind.
Just a general note that with such a common issue it is not a good idea to make it green. And if those people see it as grey, it will be sort of faded out. So please mark it as an "agree" 😻

Anne Vis Icon

Barbara
Esteemed Contributor

@Anne  You're right. Red-green color blindness is common, but at least the person can still see the object or letters or whatever. I believe they see those colors in shades of gray.

Something peculiar I just discovered is that the coding for titles seems to be set for large and bold. I discovered this when copying one of my titles and pasting it in the forum. Example:

Sweet Tarot Gopher Wishing Upon a Star

Weird, no?

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TRW
Contributor

another thing to note is that one of the hardest font color combos to read is green with red...so having the price in green and the sales discount code info etc in red makes it even more difficult