Chistmas Card - 5th text block missing for customer to edit.

Mistica
Contributor III

Been trying to see why the 5th editable text block is now missing for this design collection for the customer.
https://www.zazzle.com/christmas_cosmic_eyes_shine_with_love_ap97_thank_you_card-256346051086360351 

I tested a few cards from that group...they all did not provide the 5th block. What am I missing here? I know it worked before when I made them. Now they are all useless. 

3 REPLIES 3

ColsCreations
Honored Contributor III

Your above link returns a product-not-found page. Did you mean this one?
https://www.zazzle.com/christmas_cosmic_eyes_shine_with_love_ap97_thank_you_card-256623395659013645

I see what you mean though, the last line for family name is not included on the left panel as template text. 
But you can double-click on it from the right side to edit, same as the other text blocks that ARE templates.

ColsCreations_0-1764529146421.png

I had something similar happen with one design, noticed a month or so ago that one of the text blocks I set as template on a card had disappeared. 

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Thank you for the response Col. I looked at it and the slider to make is a template object is to the right just like all the other text blocks. I am sure a savvy shopper and go to the back end and just change the family name. ...but most might not. Or ...is there a setting that I messed up on as all the text blocks seem to have the same settings. Here is another one but there ae many with the exact same issue. Did you find a discrepancy as to how I created 1-4 vs 5?