text template works fine when creating brand new product, but not after transfer

Birdycoconut
New Contributor III

Hello, just as the title says, text template works fine when creating a brand new product out of nowhere, but doesn't seem to work when creating from a transfered design (in products). Is it on purpose, or is there something I did not get right ? Thanks ! 

 

 

1 ACCEPTED SOLUTION

Baylee
Valued Contributor

I just made a new product with text template and then transferred it to see if everything worked properly and didn't have any problems. I guess you'll have to post your example here so we can get an idea of what went wrong when you tried it.

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2 REPLIES 2

Baylee
Valued Contributor

I just made a new product with text template and then transferred it to see if everything worked properly and didn't have any problems. I guess you'll have to post your example here so we can get an idea of what went wrong when you tried it.

Birdycoconut
New Contributor III

Thank you so much Baylee, I understand now it's ok when your first product has the "template allowed" checked, but not otherwise, the option cannot be added later on a transfered design that was not "templatable" when it was created. It makes sense 🙂