I know there has been lots of discussion about this and one of the main reasons Zazzle has given for what we designers believe should be SELF referrals coming through as 3rd party has been that the customer could have come to the Zazzle site before using the link we gave them. So, therefore, the cookie that the affiliate/ambassador program counted was the previous one.
But, have you had the experience of not using a referral link and going directly to your own shop using your exact URL with no referral and only ever going onto the Zazzle site through your shop. Then after coming directly to your shop, designing a product for a customer, then buying the product yourself - only to receive a notification of a 3rd party referral sale? Yes, that just happened to me.
No one else was involved - went directly to my shop, designed products, placed order - all within the same session - yet it was recorded as a 3rd party referral.
Has anyone else experienced this? I've sent a message to support and hope I don't get the same canned response about "cookies".
Oh, and prior to placing the order, I asked their chatbot to confirm the exact steps I needed to take to ensure I received my royalty and SELF referral. And still knowing I followed the exact steps - it came back as 3rd party.
