Hi James,
There is something strange here... I thought Mark and Beth are Z employees. I just checked my past chats, it shows them as "independent creators" not Z employees. Their tags say "independent creators:, so are they not Z employees,but still assigned as Moderators? See the screenshots attached.
The label idea should be very helpful.
@idraw I got a message from James today and it showed the correct Zazzle Employee label and badge.
Don't know what that means, maybe a glitch with old messages or maybe those messages weren't really from Zazzle employees? Anyhow, if you (or anybody else out there) get a new message from someone without the blue badge/label, I would not assume it was a glitch - it could easily be someone trying to pose as an employee.
I don't have much chat action but I really appreciate that you have made a distinction between other Creators and Users and didn't just stop with labeling Zazzle employees. A while back I was contacted about a Direct-Only template design I made and posted in one of the forums to help another Creator so I naturally thought it was another Creator who would understand my response about how to use it. Turns out it was a customer and did result in a sale of a custom order, but knowing it was an inquiry from a potential customer from the start would have prevented the initial confusion.
