Feedback for New Chat User Labels.

[James]

Hi Creators, 

Did you see that we have added new labels to your chat experience? Check them out here and feel free to share your thoughts and feedback with us. 

Thanks! 

[CreativeLeahG]

Looks Good.

[MANJAR]

I am indian

[KeegansCreation]

Good idea. With the recent flurry of scammers posing as Zazzle employees, it is a relief to see this.

[idraw]

@James 

Hi James,
There is something strange here... I thought Mark and Beth are Z employees. I just checked my past chats, it shows them as "independent creators" not Z employees. Their tags say "independent creators:, so are they not Z employees,but still assigned as Moderators? See the screenshots attached.

 

 

The label idea should be very helpful.

[Cat]

@idraw I got a message from James today and it showed the correct Zazzle Employee label and badge.

Don't know what that means, maybe a glitch with old messages or maybe those messages weren't really from Zazzle employees? Anyhow, if you (or anybody else out there) get a new message from someone without the blue badge/label, I would not assume it was a glitch - it could easily be someone trying to pose as an employee.

[Scott]

There's a bit of extra work that goes into marking users as Employees. That work hadn't been done just yet, but we should be good now. Apologies for any confusion that may have been caused.

[idraw]

Hi Scott, I just checked after reading your post, and the Mark and Beth chat labels are now marked as Z employees. Thanks.

[idraw]

Scott just responded.So I just checked after reading the post by Scott, and the Mark and Beth chat labels are now marked as Z employees. Thanks Scott.

[Claire]

Thanks for the new labels. These will make it easier than remembering to look for badges to see if someone is actually a Zazzle employee with all the recent chat spam.

[Windy]

Excellent upgrade.

[Waqar_Muhammad]

Thanks for the update! I like the idea.

[ColsCreations]

I don't have much chat action but I really appreciate that you have made a distinction between other Creators and Users and didn't just stop with labeling Zazzle employees. A while back I was contacted about a Direct-Only template design I made and posted in one of the forums to help another Creator so I naturally thought it was another Creator who would understand my response about how to use it. Turns out it was a customer and did result in a sale of a custom order, but knowing it was an inquiry from a potential customer from the start would have prevented the initial confusion.

[Pixelan]

Very good addition! 👍

[alissag]

Thank you for this!

[migned]

Thank you Zazzle 🙂

[VivianD117]

great idea since, for example, someone thinking they appeared as something else, just sent a chat -- I could clearly see they were a user asking for a verification of something that had nothing to do with them.  So question -- should we be reporting them -- because they do show up with their user name?

[GabrielaG]

Thank you Zazzle, this is a great upgrade! We can easily see now if the message comes from a Zazzle employee or if it is a scam. Also a great idea to let us know if it's coming from another designer. So much appreciate it!

[igiftcenter]

Excellent!!!  This shows the Z team keeping things relevant and caring about the chat experience. Thank you

Not sure if this is possible but can we label repeat customers? It would add value knowing they have shopped on Z in the past and placed orders on a repeat basis. Not asking to identify any of their purchases or anything. Just let us know they have ordered on a repeat basis

[Cherie]

Yazzzz to the ZzzaaaazzzZZZ!

[Wildflower]

Excellent feature! I feel safer now.

[Joel]

Thank you very much for this. Still think it shouldn't be allowed to create usernames with terms like Zazzle & support, proactivity doesn't hurt. But again, excellent upgrade, hope people read about it.

[SandyMDesigns]

Good upgrade. Especially since many of us have dealt with scammers in the chat.

[Kashif61]

James, that's a great achievemnt from you. Carry on the good woth 😍👍

[Barbara]

The new labels in Chat are a truly good addition, but  nasty scammers can still get in and wreck a person's days. Here's an example of it: https://community.zazzle.com/t5/general-zazzle-discussion/zazzle-has-been-hacked-be-careful-do-not-v...

Maybe something like PayPal does will help. They make it known that they never put links in their email, that any information you need will be found by going directly on your own to PayPal. If it's stated that Zazzle employees never place links in the chat, it will help, though even that isn't a complete cure.

Colorwash's Home

[Aria_Art_House]

We received this message in chat today and it looks suspicious. It stated that is is from 'Support' with a check mark as verification, but the whole email has us freaked out. Has anyone else received or experienced this ever and can anyone please verify if it is in fact legit? Not sure how sales from our store could be mixed up with someone else's on the other end; that is rather scary. 

Dear Seller,

We are delighted to have you as part of the Zazzle Support community!

It has come to our attention that one of your customers has made a successful purchase of your product. Unfortunately, there seems to be a minor technical hiccup that is causing this transaction to not reflect in your account. We understand that this can be frustrating, but we assure you that we are here to help.

To rectify this issue promptly, we kindly request you to complete the verification process for your store on our website. By doing so, we can ensure that your sales are accurately recorded and that you receive the appropriate credit for your hard work. You can access the verification form by visiting the following form:
(link removed by Mod)
We greatly appreciate your cooperation in resolving this matter. Your dedication to your store and our platform does not go unnoticed, and we want to make sure you receive the recognition you deserve.

Thank you very much for your understanding and support.

Warm regards, Zazzle Support

[Barbara]

It's 100% scam and is similar to what others have received.. Report it and block the sender.

Colorwash's Home

[CreativeLeahG]

error wrong thread

[Kashif61]

Thanks for confirming

[Aria_Art_House]

Thank you for confirming, Barbara! 

[PAZP]

I don’t get a lot of chat messages so I’m posting this as a CAUTION for EVERYONE but specifically others like me who don’t get many messages. ALWAYS recheck what the Zazzle CHAT icon looks like or send an email to Zazzle before you go any further with an off sounding request.

Last evening I received a chat message where I didn’t use my normal “hair on the back of my neck stands up” caution. The message referenced something about my account that made me check something which "initially" made the request seem legit. WITHOUT rechecking what the Zazzle chat icon looks like, I followed instructions to rectify the issue. But after two steps of the request, I realized this was NOT right. I stopped the process, emailed Zazzle support and received a notification promptly this morning that the request was not legitimate.

I’m adding this fraud image of the icon used on that chat message. I hope this refreshes the issue for many on here and reminds us all to be very cautious. 😑