Has the tissue paper been discontinued?

[Deb1]

I see on the 10 lb tissue paper Zazzle box says it is discontinued. but when I click on the 10x14, 14x20, 18x24, 21x29, it does not say discontinued. So, what do we do? Do I have to redo all my tissue paper and choose the sizes not discontinued? Is the tissue paper still a product we can sell I hope, so I really liked the tissue paper.

[Deb1]

Luckly I just had one with the 10lb tissue paper I am redoing it to a different one that is not giving me the discontinued warning. If anyone know if this is going to be discontinued on all of the tissue paper, please let me know. 

[Sara_H]

@Deb1  The 10 x 15", 15 x 20" and the 17 x 23" sizes have been discontinued and replaced with the new sizes 

It should auto replace with the new sizes but it doesn't auto replace them in your collections so you'll have to remove and re add them

[Deb1 · Accepted solution]

Thank you I did not know it auto replaces that is good to know. Luckly I only had 1 that size and the rest were 14x20, 18x24 or 21x29. I went ahead and just removed it and redid the post. Thank you. 

[Rena]

Are you saying we are going to have to relist? If this is the case, we lose everything in our stats. 

[Sara_H]

@Rena  No - just change the weight in edit details/product merchandising/change options - drop down to 18lb choose your size- hit done

[SuePerb]

So I have to edit every one of my 1500 products this way?

[Perelandrian]

They should be auto updated. All of mine did except for the new ones I made 2 days ago.

[SuePerb]

Did you make yours on 10lb or 18lb weight. Mine are all on 18lb as aimed at decoupage market. Thanks 🤞 here that you say 18lb!

[Perelandrian]

I make all my tissue paper on 18 lb, 20" x 30". I checked my collections and they are linking to the updated sizes also.

[SuePerb]

Thanks for spending time to do this. I do appreciate it.

I will hope that mine do too 🤞 When I search products for tissue paper only the 10lb weight is shown. Maybe the new 18 will appear soon in the blank product listings.

Thanks again Sue 👍

[Perelandrian]

No problem, hope your listings are all set too 😎 I don't understand why the 18 lb isn't showing up but hopefully it's just an updating glitch. I've been monitoring this issue for the past few days and it's tiresome.

[Sara_H]

@Perelandrian  I checked one of your collections and they're still linking out to the 20"x30" size which is one of the sizes that are discontinued

https://www.zazzle.com/collections/vintage_floral_romance_decoupage_paper-119161124905408686

and that's because when you add it to the collection it picks up the size in the url

I'm not sure whether they are updating products in collections with the new sizes (the largest size now is 21" x 29" - not 20 x 30) 

[Rena]

I appreciate your quick response. I think Z has everything fixed now. 

Thank you

Rena

[Rena]

yesterday they were fine but today it is all a mess....everything is showing up as sold out THEY SHOULD FIX THIS and remove the ones that they discontinued the sizes. There are now words to express how upset I am over this. There is no reason for it. They just can remove the discontinued sizes. I am just sick. Where can you complain or talk to someone. 

thank you

Rena

[Sara_H]

@Rena  Did you change them in your collections to the sizes that have not been discontinued? As I mention earlier in the thread - it's not done automatically (as far as I know) You have to remove them from your collection then re-add once you have updated them the to 18lb/new sizes (via edit details/product merchandising/change options)

You'll have to work through your 3400 tissues papers yourself for your collections- the only thing z has done is to change them to a size that isn't discontinued in your store - they've not done any changes to collections. Any collection changes is down to the owner of the collection (i.e you)

Quickly scan through your tissue paper collections and hover over each one - if on the end of the url there is a 20 x 30 - you know that needs removing from the collection - then re-added with the updated size

It's weekend so no-one is here to complain to

[Perelandrian]

Some of my tissue paper designs are showing "Discontinued" in the back end of my shop, but some of the listings auto replaced. Hopefully I don't have to go redo all the ones that didn't update.

[Deb1]

Thank you I did not know it auto replaced that is good to know, Luckly I had only one that was the size discontinued. Thank you. 

[SuePerb]

I thought it was all discontinued! That’s 90 % of my shop. Going to have to adjust a lot of products if they’ve changed the sizes 🤦🏻‍♀️

[Rena]

I will not be happy with over 3400 designs if this has to be done. If they have discontinued the 18lb that will do the decoupage designers in. 

[Rena]

I am so ticked off. I made a post this morning before going to church on one of my decoupage collections and I get home to check FB and a lady was a little rude "Why would you show a collection that is all sold out" So I get to looking and everything is discontinued and you try to go in and edit NOPE NOT WORKING and I have 3400 designs. I am not happy. This is ridiculous. 

[Rena]

I could literally CRY...